Tammy Jorgensen
Antioch,IL
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
18
18
years of professional experience
Work History
Customer Care Coordinator
The Gordon Flesch Company
07.2022 - Current
- Provide customer care and build business relationships with customers over the phone and through email and chat
- Support high volumes of customer phone calls through to resolution; handling on average 1,000 queue calls per month
- Process toner and supply orders, along with service requests, received through various methods of communication
- Invoice Centralized Dispatch and Billable Service Calls adjusting as needed
- Process Service and Supply invoice edits and voids
- Resolve shipping related issues such as tracers, call tags, and claims
- Process supply returns with call tags and equipment
- Follow up with Dealers regarding pending Centralized Dispatch calls
- Utilize Customer Device monitoring software to fulfill JIT shipments
- Provide support to the Field Service Team
- Performed duties as needed using Microsoft Excel, Microsoft Office and Outlook, Adobe PDF, and DocuWare
Customer Service/Dispatcher/Supply Captain
Stan’s LPS Midwest
04.2017 - 07.2022
- Answer incoming phone calls and schedule service calls
- Route service crews to make needed repairs and complete scheduled projects
- Report to the service manager and work within a team-oriented environment
- Record and maintain files and records of customer requests, work or services performed, charges, inventory, and other dispatch information
- Create service and parts estimates based on customers' needs
- Close out service calls once technician completes the call
- Communicate and coordinate with the supply department to send technician with appropriates supplies based on customer/machine needs
- Maintained supply inventory; verified inventory levels by checking shelves
- Contacted approved supply vendors and ordered supplies as needed
- Received and stored supplies in supply room
- Reviewed incoming orders for proper coding and quantities requested
- Inspected and verified supplies received against invoiced packing slips.
- Initiated requests for vendor corrections.
- Answered incoming phone calls and directed to the appropriate department.
- Placed customer supply orders as requested and pulled orders from supply room
- Ensured proper care in the packing and shipping of supply orders to the customer
- Led, guided, and trained staff on how to perform related duties as assigned
- Assisted management in recording daily check deposits
- Applied customers payments to appropriate invoices
- Assisted management in filing, bookkeeping, sending and receiving faxes, and other clerical duties in support of unit
- Performed duties as needed using Microsoft Excel, Microsoft Office and Outlook, Adobe PDF, and DocuWare
Toddler Teacher
A Child's Place
06.2015 - 04.2017
- Provided a safe and nurturing environment for children that encouraged their social, emotional, physical and intellectual development
- Designed and implemented a developmentally appropriate curriculum according to guidelines established by NAEYC which reflected observations and assessments of individual children and goals jointly developed with families
- Incorporated Bright Horizon’s mission, culture, goals, values, philosophies, policies, and development of an inclusive environment
- Maintained positive relationships with families, children, and colleagues
- Always ensured safety and supervision of children
- Planned a daily schedule that provided a balance of activities from quiet/active, indoor/outdoor, fine/ gross motor skills
- Created documentation of children’s accomplishments through anecdotal notes, documentation panels, and portfolios
- Maintained accurate attendance records and completed all appropriate paperwork regarding accidents, medication, and allergies
- Encouraged children to utilize appropriate health, safety, and nutritional practices
- Attended staff meetings and training sessions
Infant/Toddler Teacher
Bright Horizons
06.2014 - 06.2015
- Provided a safe and nurturing environment for children that encouraged their social, emotional, physical and intellectual development
- Designed and implemented a developmentally appropriate curriculum according to guidelines established by NAEYC which reflected observations and assessments of individual children and goals jointly developed with families
- Incorporated Bright Horizon’s mission, culture, goals, values, philosophies, policies, and development of an inclusive environment
- Maintained positive relationships with families, children, and colleagues
- Always ensured safety and supervision of children
- Planned a daily schedule that provided a balance of activities from quiet/active, indoor/outdoor, fine/ gross motor skills
- Created documentation of children’s accomplishments through anecdotal notes, documentation panels, and portfolios
- Maintained accurate attendance records and completed all appropriate paperwork regarding accidents, medication, and allergies
- Encouraged children to utilize appropriate health, safety, and nutritional practices
- Attended staff meetings and training sessions
Nanny
01.2013 - 06.2014
- Provided care to 2 children and attended to their physical needs
- Prepared meals and snacks
- Planned weekly art activities, academics, and weekly library trips and field trips
- Provided transportation to and from preschool and other outings
Lead Teacher
Holy Family Child Care Center
08.2012 - 01.2013
- Ensured that every child made adequate yearly progress and documented such progress through assessments and observations
- Planned and conducted an effective child development program to meet the physical, social, emotional, and intellectual needs of the children
- Reviewed and implemented daily schedules and activity plans
- Ensured the safety and sanitation of children through constant supervision
- Used approved child guidance and care giving techniques
- Attended to the physical needs of the children, and helped them develop self-help skills
Preschool Director/Lead Teacher
Mission Lutheran Church/School
07.2008 - 06.2012
- Complied with all New Mexico state annual requirements for continuing education and kept official records of hours
- Ensured that every child made adequate yearly progress and documented such progress through assessments, observations, and report cards.
- In charge of billing and payments for the After School Program
- Kept yearly data base for all enrolled students
- Assisted in putting together the yearly Parent Handbook
- Assisted the Administrator in registration, putting together contracts, and all required paperwork to begin the school year
- Kept children’s files current to include shot records
- Put together an accreditation subcommittee and together created the Accreditation binder
- Planned, coordinated and ran parent involvement activities, fundraisers, and holiday programs and graduation celebrations.
Education
High School Diploma -
Lake Central High School
Skills
- Computer skills
- Administrative skills
- Language skills
- Leadership skills
- Communication skills
- Problem solving
- Customer service
- Warehouse experience
- Organizational skills
- Data entry
- Time management
- CRM software
- Data collection
- Active listening skills
- Interpersonal skills
- Management
- Multitasking
- Microsoft Office applications, including Word, Excel, and Outlook
Timeline
Customer Care Coordinator
The Gordon Flesch Company
07.2022 - Current
Customer Service/Dispatcher/Supply Captain
Stan’s LPS Midwest
04.2017 - 07.2022
Toddler Teacher
A Child's Place
06.2015 - 04.2017
Infant/Toddler Teacher
Bright Horizons
06.2014 - 06.2015
Nanny
01.2013 - 06.2014
Lead Teacher
Holy Family Child Care Center
08.2012 - 01.2013
Preschool Director/Lead Teacher
Mission Lutheran Church/School
07.2008 - 06.2012
High School Diploma -
Lake Central High School