Jay'la Griffin
McDonough,GA
Summary
Dynamic customer care coordinator with over 6 years of experience in customer-focused roles, demonstrating exceptional communication skills and a personable demeanor. Proficient in medical terminology, transcription, bookkeeping, and records management, ensuring seamless operations and client satisfaction. Strong familiarity with industry software applications, efficiency, and accuracy in daily tasks. Committed to delivering outstanding service and fostering positive relationships with clients and colleagues.
Overview
5
5
years of professional experience
Work History
Customer Care Coordinator
Polo Ralph Lauren Factory Store
Locust Grove, GA, USA
07.2023 - Current
- Consistently surpassing companies KPIs set for employees.
- Trained new staff on procedures and office protocols effectively.
- Improved customer satisfaction by handling queries and concerns with empathy and professionalism.
- Implemented care and efficiency improvements to support and enhance customer engagement.
- Documented customer interactions while maintaining accurate records for future reference.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Developed and implemented filing systems for improved document organization.
Real Estate Administrative Assistant/Front Desk Receptionist
Luxury Property 1
06.2021 - 07.2023
- Implemented office procedures that improved workflow efficiency and document management.
- Assisted in drafting and preparing real estate documents, including contracts and agreements.
- Managed clientele scheduling and appointment confirmations to optimize workflow.
- Organized open houses and property showings, enhancing client engagement and satisfaction.
- Led initiatives focused on client satisfaction, achieving positive feedback through effective communication strategies.
- Demonstrated adaptability by quickly learning new software systems used for managing client accounts and information.
Education
Associate of Applied Science - Surgical Technology
Southern Crescent Technical College
Griffin, GA05-2028
Skills
- Patience and composure
- Data entry proficiency
- Schedule management
- Medical terminology
- Phone and email etiquette
- Appointment coordination
- Multitasking and organization
- Attention to detail
- Filing and recordkeeping
- Time management
- Dependable and responsible
- Computer skills
Timeline
Customer Care Coordinator
Polo Ralph Lauren Factory Store
07.2023 - Current
Real Estate Administrative Assistant/Front Desk Receptionist
Luxury Property 1
06.2021 - 07.2023
Associate of Applied Science - Surgical Technology
Southern Crescent Technical College
Personal Information
Customer Care Coordinator.