Carter Erickson
Columbus,Ohio
Summary
Motivated and adaptable professional with experience in customer service, healthcare navigation, and advocacy. Highly organized, empathetic, and skilled at guiding individuals through complex processes while delivering clear communication and dependable support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Coordinator
Healthcare Organization
10.2025 - Current
- Guide individuals through complex healthcare systems by clarifying benefits, coverage, and care options.
- Advocate on behalf of members to resolve insurance, billing, and claims issues efficiently and accurately.
- Coordinate and track prior authorizations for medical procedures, following up to ensure timely approvals.
- Assist members with billing questions, claims discrepancies, and insurance documentation.
- Communicate clearly with providers, insurers, and members to reduce confusion and improve outcomes.
- Deliver empathetic, patient-centered support while navigating sensitive health-related concerns.
Customer Service Representative
Eco Plumbers
Hilliard, OH
06.2024 - 10.2025
- Recognized as Employee of the Month for delivering exceptional customer service and exceeding performance goals.
- Provided positive customer experiences by managing inbound calls, scheduling services, and guiding clients clearly.
- Collaborated with dispatch, production, and cross-functional teams to ensure timely and efficient service delivery.
- Documented customer interactions accurately and followed up to confirm satisfaction and encourage repeat business.
- Achieved a 100% conversion rate by successfully booking all inbound leads over an 80-day period.
- Consistently broke company booking records at weekly, monthly, and quarterly levels.
Recreation Attendant
Blackstone Country Club
Peoria, AZ
09.2023 - 05.2024
- Provided high-quality guest service in a private club environment.
- Supported appointment scheduling, facility upkeep, and event preparation.
- Collaborated with staff to ensure smooth operations during high-volume events.
Education
High School Diploma -
Great River Connections Academy
Columbus, OHSkills
- Patience and composure
- Inbound customer service
- Strong organization
- Customer relations
- Reliable
- Interpersonal Communication
Certification
Digital Marketing and E-Commerce Certificate
Timeline
Customer Care Coordinator
Healthcare Organization
10.2025 - Current
Customer Service Representative
Eco Plumbers
06.2024 - 10.2025
Recreation Attendant
Blackstone Country Club
09.2023 - 05.2024
High School Diploma -
Great River Connections Academy