Tamara Troupe
Tucson,AZ
Summary
Dynamic Customer Care Coordinator with a proven track record at Mitchell, Genex, Coventry, enhancing customer satisfaction and reducing complaints through effective problem-solving and strong organizational skills. Excelled in mentoring and training, demonstrating exceptional teamwork, adaptability, and a commitment to excellence. Skilled in data entry and customer relations, consistently prioritized and efficiently resolved client issues, fostering loyalty and trust.
Overview
15
15
years of professional experience
Work History
Customer Care Coordinator
Mitchell, Genex, Coventry
07.2013 - Current
- Took ownership of client and injured worker issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns regarding payments.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Mentored team members to promote productivity and commitment to friendly service.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Volunteered to assist with projects to enhance with billing procedures.
Warehouse Worker/Trainer
Target.com Warehouse
03.2009 - 06.2013
- Unloaded and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Education
Certificate of Completion - Pharmacy Technician
Brookline College - Tucson AZ
Tucson AZ06.2014
Certificate of Completion - Medical Insurance Billing & Coding
Brookline College - Tucson AZ
Tucson, AZ07.2013
High School Diploma -
J. P. McCaskey High School
Lancaster, PA06.1981
Skills
- Patience and composure
- Inbound Customer Service
- Strong Organization
- Customer Relations
- First Call resolution
- Data entry proficiency
- Schedule Management
- Account Updates
- Research and due diligence
- Cross-Functional Collaboration
- Brand representation
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Computer Skills
- Understanding Customer Needs
- Adaptability and Flexibility
- Analytical Thinking
- Adaptability
- Medical terminology knowledge
Timeline
Customer Care Coordinator
Mitchell, Genex, Coventry
07.2013 - Current
Warehouse Worker/Trainer
Target.com Warehouse
03.2009 - 06.2013
Certificate of Completion - Pharmacy Technician
Brookline College - Tucson AZ
Certificate of Completion - Medical Insurance Billing & Coding
Brookline College - Tucson AZ
High School Diploma -
J. P. McCaskey High School
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