Lisa Larsen
Loveland,CO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
BDC Supervisor
Pedersen Toyota
06.2023 - 11.2024
- Established positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
- Incorporated scripts to encourage uniform communication when scheduling service appointments.
- Served customers with knowledgeable, friendly support while scheduling appointments.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
Customer Service Representative
CarMax
02.2023 - 05.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Utah DMV
11.2021 - 04.2022
- Vehicle Title/Registration
- Handicap Placard
- Impound Releases
- Was responsible for counting our money drawer before closing, and turning it into Management before leaving.
Operations Specialist, Escalations Supervisor
HONK Technologies Inc.
08.2018 - 06.2019
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Helping customers on their First Notice Of Disablement
- Addressed the concerns of customers and service providers
- Assisted tier 1 agent on tasks that they’re assigned
- Responsible for dispatching out jobs
- Assisted agents with difficult customers
Education
Cosmetology - Cosmetology
Hairitage Hair Academy
St. George, UT06-2010
High School Diploma -
Hurricane
Hurricane, UT05-2009
Skills
- Dealertrack
- Xtime
- Microsoft Teams
- Salesforce
- 40-50 WPM
- Proficient with Window and Mac OS
- Microsoft Word
- Multi-line Phone System
Timeline
BDC Supervisor
Pedersen Toyota
06.2023 - 11.2024
Customer Service Representative
CarMax
02.2023 - 05.2023
Customer Service Representative
Utah DMV
11.2021 - 04.2022
Operations Specialist, Escalations Supervisor
HONK Technologies Inc.
08.2018 - 06.2019
Cosmetology - Cosmetology
Hairitage Hair Academy
High School Diploma -
Hurricane
Similar Profiles
Josefina LopezJosefina Lopez
Accounting Clerk at Herr Pedersen & Berglund LLPAccounting Clerk at Herr Pedersen & Berglund LLP
James PedersenJames Pedersen
Work Assistant at Brian PedersenWork Assistant at Brian Pedersen
Crystal SpringCrystal Spring
Crew Chief at Greenman Pedersen, IncCrew Chief at Greenman Pedersen, Inc
Denise WheelerDenise Wheeler
Lab Assistant at LabCorpLab Assistant at LabCorp
Jacob BrooksJacob Brooks
Post Weld Heat Treat/Heat Exchanger at High country fabricationPost Weld Heat Treat/Heat Exchanger at High country fabrication