William DaCosta Jr.
Herndon,VA
Summary
Experienced automotive professional with nearly 9 years in dealership operations, specializing in retail and wholesale parts sales, inventory management, and customer service. Proven ability to enhance customer satisfaction and streamline operations while fostering strong relationships with clients and team members. Seeking a Parts Manager, Airport Operations, or Customer Service role to leverage expertise and commitment.
Overview
11
11
years of professional experience
Work History
Parts Counter Specialist
Ourisman Chantilly Toyota
08.2021 - Current
- Process parts orders accurately using Dealertrack while maintaining exceptional attention to detail.
- Assisted retail, wholesale, and service customers in identifying and ordering correct automotive parts, enhancing customer satisfaction.
- Collaborated with service technicians to identify required parts for vehicle repairs, facilitating timely repairs and improving service efficiency.
- Work closely with technicians and service advisors to ensure timely completion of repairs.
- Maintain inventory organization and assist with stock control.
- Resolved customer concerns professionally, ensuring high levels of customer service and retention.
- Managed multiple tasks effectively in a fast-paced dealership environment. in a fast-paced dealership environment.
Delivery Coordinator
Ourisman Chantilly Toyota
Chantilly, Virginia
01.2018 - 08.2021
- Coordinated vehicle deliveries to enhance customer satisfaction and retention.
- Worked closely with sales, service, and management teams to keep deliveries on schedule.
- Prepared vehicles and completed all required paperwork before delivery.
- Developed strong customer relationships through professional delivery experiences.
- Trained new staff on delivery procedures and customer service standards to maintain quality.
Lot Porter
Ourisman Chantilly Toyota
08.2017 - 01.2018
- Managed vehicle inventory and ensured optimal presentation standards to enhance customer experience.
- Supported sales and service departments in daily operations, facilitating smooth workflow and customer satisfaction.
- Oversaw vehicle inventory management at the dealership, ensuring accurate counts and presentation quality.
- Prepared vehicles for customer delivery, ensuring readiness and quality for a positive customer experience.
Crew Member
Elevation Burger
Fairfax, VA
01.2016 - 01.2018
- Provided prompt and attentive customer service in a fast-paced restaurant environment, enhancing guest satisfaction.
- Operated the register and processed customer transactions accurately.
- Managed register operations and processed customer transactions accurately, ensuring a smooth checkout experience.
- Contributed efficiently to team performance during busy shifts. as part of a team during high-volume shifts.
- Collaborated effectively with team members during high-volume shifts to maintain service quality and efficiency.
Education
High School Diploma -
Skills
- Toyota Parts Operations
- Dealertrack Software
- Parts Ordering
- Parts sales
- Inventory Management
- Inventory Control
- Order Processing
- Automotive Parts & Accessories
- Customer Service
- Attention to Detail
- Multitasking
- Team Collaboration
- Communication
- Organization
- Microsoft Excel
- Dealertrack
Why Hire Me
- Nearly 9 years of proven loyalty with one employer
- Promoted through three positions based on performance and trust
- Strong customer service and communication skills
- Experience supporting retail, wholesale, and service operations
- Quick learner who adapts well to new systems and responsibilities
- Reliable, organized, and committed to helping customers and teammates succeed
Timeline
Parts Counter Specialist
Ourisman Chantilly Toyota
08.2021 - Current
Delivery Coordinator
Ourisman Chantilly Toyota
01.2018 - 08.2021
Lot Porter
Ourisman Chantilly Toyota
08.2017 - 01.2018
Crew Member
Elevation Burger
01.2016 - 01.2018