Years of automotive estimating and parts experience
Nichole Porter
Collision Estimating And Parts Sales
Greenwood,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong communication skills and elite customer service.
Looking for a company I can grow with for the success of us both. With over fifteen years in the automotive field, this is my passion and this shows thru my work and excitement for the job. i am divorced with grown children, looking to live my best life.
Overview
15
15
Work History
Parts Counter Specialist
Greenlight Chevrolet
Laurens, South Carolina
04.2022 - Current
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- I am also cross trained as a Service Writer. I can write up Work Orders and communicate with customers about their complaints.
- Communicated directly with techs and customers thru the entire repair process.
- Wrote estimates on services needed and explained to customers the benefits of maintaining their vehicles.
- Took payments and explained to customers needed services and repairs.
- Scheduled express service appointments and called to remind them of upcoming appointments.
Body Shop Owner and Operator
Porters Automotive
Lugoff , South Carolina
10.2015 - 01.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Documented damage with photographs and detailed written descriptions.
- Accurately estimated parts and labor for over repairs.
- Used Mitchell and CCC to calculate damages and claim values.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Filled, sanded and smoothed surfaces to prepare for painting.
Collision Estimator/CSR, Sales
John Harris Body Shop
Columbia, South Carolina
03.2013 - 08.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Helped customers obtain alternate transportation via rental car services.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Kept current on insurance regulations, laws, policies and procedures.
- Accurately estimated parts and labor for over repairs.
Education
High School Diploma -
Lexington High School
Lexington 08.1994 - 06.1998
Skills
Vehicle operations knowledge
Till counting
Improving customer satisfaction
Supply orders
Verbal and written communication
Inventory coordination
Parts ordering and management
Certification
ICAR
Timeline
Parts Counter Specialist
Greenlight Chevrolet
04.2022 - Current
Body Shop Owner and Operator
Porters Automotive
10.2015 - 01.2022
Collision Estimator/CSR, Sales
John Harris Body Shop
03.2013 - 08.2015
High School Diploma -
Lexington High School
08.1994 - 06.1998