Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Rasmussen

Covington

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Parts Counter Specialist

Modern Machinery Co Inc
07.2024 - Current
  • Assist customers with part identification, procurement, returns, and lead time inquiries.
  • Process and ship outgoing orders, manage inventory transfers, and handle incoming returns.
  • Communicate directly with customers via phone and email to ensure timely updates and solutions.
  • Occasionally unload freight and process associated bills of lading.

Customer Service Representative

Accretive Technology Group
07.2022 - 06.2024
  • Supported customer account inquiries related to billing, security, and access via chat, phone, and email.
  • Investigated and resolved account fraud issues while maintaining accurate customer records.
  • Delivered clear, policy-aligned information with a professional and empathetic tone.
  • Handled payment updates and data entry across multiple internal systems.

Product Specialist & Team Lead

Anker Innovations, Smart Products Division
06.2020 - 07.2022
  • Acted as product expert, supporting internal teams and external partners with training and guidance.
  • Collaborated with engineering teams to relay field feedback and track product issues.
  • Led knowledge sharing and cross-functional communication during product lifecycle transitions.
  • Provided strategic input on product improvements and usability concerns.

Customer Service Representative

Anker Innovations
03.2018 - 05.2020
  • Delivered fast, effective support via phone, email, and live chat in a high-volume contact center.
  • Assisted customers with advanced troubleshooting and warranty claim submissions.
  • Built rapport and trust with customers by listening closely and offering tailored solutions.
  • Consistently met or exceeded performance targets and KPIs.

Education

Green River Community College
Auburn, WA
01.2017

Skills

  • Industry awareness
  • Parts identification
  • Stock control
  • Customer service
  • Verbal and written communication
  • Email communication
  • Operations management
  • Inventory management
  • Order fulfillment

Timeline

Parts Counter Specialist

Modern Machinery Co Inc
07.2024 - Current

Customer Service Representative

Accretive Technology Group
07.2022 - 06.2024

Product Specialist & Team Lead

Anker Innovations, Smart Products Division
06.2020 - 07.2022

Customer Service Representative

Anker Innovations
03.2018 - 05.2020

Green River Community College

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