Summary
Overview
Work History
Education
Skills
Timeline
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BILL MAPLES

FORT WAYNE,IN

Summary

Dynamic Parts Counter Specialist with proven expertise at Midwest Auto Electric, excelling in customer service and parts identification. Successfully streamlined inventory management, enhancing order fulfillment efficiency. Skilled in negotiating with vendors and resolving warranty claims, fostering strong relationships that drive customer satisfaction and loyalty.

Overview

30
30
years of professional experience

Work History

Parts Counter Specialist

MIDWEST AUTO ELECTRIC, LLC.
05.2011 - Current
  • Established strong relationships with vendors, negotiating favorable pricing and delivery terms.
  • Managed warranty claims effectively, liaising between customers and manufacturers to resolve issues smoothly.
  • Assisted customers in finding appropriate parts promptly.
  • Ordered parts from various distributors to fulfill demands.
  • Generated customer invoices, conducted cash handling and credit card transactions.
  • Developed an efficient system for tracking backorders, minimizing delays in completing repair jobs.
  • Collaborated with service technicians to ensure proper parts identification and availability for repairs.
  • Processed special orders quickly, meeting customer needs while maintaining profitability for the company.
  • Provided exceptional customer service, addressing issues promptly and professionally to maintain customer loyalty.
  • Streamlined inventory management processes for better organization and quicker access to parts.

Parts Counter Specialist

BARNEY'S AUTO ELECTRIC
05.2007 - 05.2011

SAME JOB RESPONSIBILITIES AS MIDWEST AUTO ELECTRIC, LLC.


BUSINESS WAS SOLD

Parts Counter Specialist

AUTO ELECTRIC
06.1995 - 05.2007

SAME JOB RESPONSIBILITIES AS MIDWEST AUTO ELECTRIC, LLC.


BUSINESS WAS SOLD.

Education

MECHANICS

R. NELSON SNIDER HIGH SCHOOL
FORT WAYNE, IN
05-1986

Skills

  • Workplace safety
  • Upselling strategies
  • Industry awareness
  • Parts identification
  • Stock control
  • Ordering parts
  • Customer service
  • Problem-solving skills
  • Improving customer satisfaction
  • Parts installation
  • Invoice processing
  • Order fulfillment
  • Shipping coordination
  • Delivery coordination
  • Parts recommendation

Timeline

Parts Counter Specialist

MIDWEST AUTO ELECTRIC, LLC.
05.2011 - Current

Parts Counter Specialist

BARNEY'S AUTO ELECTRIC
05.2007 - 05.2011

Parts Counter Specialist

AUTO ELECTRIC
06.1995 - 05.2007

MECHANICS

R. NELSON SNIDER HIGH SCHOOL
BILL MAPLES