Sherry Phillips
Mobile,AL
Summary
Seasoned Parts Counter Specialist with a proven track record at Jones-McLeod, adept in technical understanding and upselling strategies. Excelled in fostering customer loyalty through exceptional service, significantly enhancing team efficiency and workplace safety. Demonstrates a strong ability to mentor, ensuring high-quality customer interactions and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Parts Counter Specialist
Jones-McLeod
Mobile, AL
05.2023 - Current
- Collaborated with service technicians to ensure proper parts identification and availability for repairs.
- Evaluated supplier performance regularly, identifying areas for improvement and recommending changes when needed.
- Provided exceptional customer service, addressing issues promptly and professionally to maintain customer loyalty.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Answered phone calls and created Service Calls to provide customers with help.
Kitchen Manager
Spot Of Tea
Mobile, AL
02.2021 - 09.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Server Supervisor
Spot Of Tea
Mobile, AL
09.2017 - 09.2022
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Server
Dick Russell’s BBQ
Mobile, AL
08.2009 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
GED -
Bishop State Community College
Mobile, AL04.2000
Skills
- Workplace Safety
- Technical understanding
- Upselling strategies
- Industry Awareness
- Email Communication
- Invoice Processing
- Shipping coordination
- Payment Processing
Timeline
Parts Counter Specialist
Jones-McLeod
05.2023 - Current
Kitchen Manager
Spot Of Tea
02.2021 - 09.2023
Server Supervisor
Spot Of Tea
09.2017 - 09.2022
Server
Dick Russell’s BBQ
08.2009 - 04.2017
GED -
Bishop State Community College