Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ISAIAS E FERNANDEZ

Union City,CA

Summary

Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Bleaching and Dyeing Machine Operator skilled in monitoring and ensuring quality through diligent machine operation. Accustomed to reviewing gauges, dials and settings to increase productivity and proper machine operation. Well-versed in inspecting finished products for quality. Results-oriented Graphic Artist successful at applying technical skills to create art that informs and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Parts Counter Specialist

BOARDWALK CHEVROLET, CDJR , VW , LOTUS , FORD
2023.06 - Current
  • Conducted regular physical inventory counts, ensuring data integrity within the inventory management system.
  • Collaborated with service technicians to ensure proper parts identification and availability for repairs.
  • Worked closely with sales representatives to provide accurate quotes for customers seeking specific replacement parts or upgrades.
  • Streamlined inventory management processes for better organization and quicker access to parts.
  • Managed warranty claims effectively, liaising between customers and manufacturers to resolve issues smoothly.
  • Assisted in training new staff members on company procedures and best practices in parts management.
  • Implemented a parts return procedure that reduced waste while maximizing return on investment for unused items.
  • Developed an efficient system for tracking backorders, minimizing delays in completing repair jobs.
  • Stocked and managed stock of parts.
  • Handled all customer service issues quickly to maintain high satisfaction levels.

COUNTER SERVICE / SHIFT LEAD

DAVES HOT CHICKEN
2022.04 - 2023.05
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Professionally answered telephones and responded to customer inquiries.
  • Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
  • Maintained stock and replenished workstation products.

Screen Printer /Graphic Designer/Retail Sales Associate

1856 PRODUCTIONS
2020.01 - 2021.08
  • Improved customer satisfaction with timely order fulfillment and consistent print quality.
  • Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
  • Installed and repositioned screen printing plates and pressure roles.
  • Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
  • Prepared, mixed and loaded screen ink.
  • Performed quality checks and dried, folded and packed completed articles.
  • Cleaned, adjusted and repaired screen printing machines.
  • Maintained safe work environment by adhering to industry standards and company safety regulations in handling chemicals and equipment.
  • Reduced waste by closely monitoring ink usage, screen condition, and print consistency during production runs.
  • Copied customer designs and translated to functional print screens.

Education

High School Diploma -

James Logan High School
Union City, CA
05.2023

Skills

  • Improving customer satisfaction
  • Team Collaboration
  • Forklift Operation
  • Invoice Processing
  • Training and coaching
  • Goal Setting
  • Staff Training
  • Social Media Marketing
  • Sales Training
  • Supply orders
  • Inventory Auditing
  • Customer Education
  • Returns processing
  • Business Development
  • Industry Awareness
  • Workplace Safety
  • Upselling strategies
  • Food Handler Certification
  • Cashier Service
  • Customer Service / Satisfaction

Certification

FOOD HANDLER CERTIFICATION


FORKLIFT TRAINING

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Parts Counter Specialist

BOARDWALK CHEVROLET, CDJR , VW , LOTUS , FORD
2023.06 - Current

COUNTER SERVICE / SHIFT LEAD

DAVES HOT CHICKEN
2022.04 - 2023.05

Screen Printer /Graphic Designer/Retail Sales Associate

1856 PRODUCTIONS
2020.01 - 2021.08

High School Diploma -

James Logan High School

FOOD HANDLER CERTIFICATION


FORKLIFT TRAINING

ISAIAS E FERNANDEZ