Lisa Laurendine
Willis
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Injury Protection Adjuster
United Automobile Insurance Company
Remote
04.2024 - Current
- Evaluated personal injury claims to determine coverage and liability for policyholders.
- Investigated claim details through interviews and review of medical records.
- Demonstrated strong attention to detail while reviewing policy coverage information, ensuring accurate application of benefits according to contractual provisions.
- Managed a diverse caseload of personal injury protection claims while maintaining organization and prioritization skills for optimal productivity.
- Communicated effectively with clients to explain coverage options and claims process.
- Processed and documented claims in company systems, ensuring accuracy and compliance.
- Maintained up-to-date knowledge of industry regulations impacting personal injury claims processing.
- Reduced fraudulent claim payouts by diligently identifying potential fraud indicators and collaborating with the Special Investigation Unit.
Property Damage Adjuster
Kemper Insurance
Remote
02.2022 - 04.2024
- Evaluated property damage claims to ensure compliance with policy guidelines and industry standards.
- Conducted thorough investigations of claims, documenting findings and assessing damages accurately.
- Collaborated with contractors and service providers to obtain repair estimates and timelines.
- Communicated effectively with clients to explain coverage options and resolution processes.
- Mitigated potential losses by identifying potential fraud indicators during investigations and escalating suspicious cases for further review.
- Maintained thorough knowledge of insurance policies and regulations, ensuring proper interpretation and application during claim evaluations.
- Managed high caseloads efficiently while maintaining attention to detail across all aspects of each property damage claim handled.
- Collaborated with other adjusters, sharing best practices for handling complex claims or unique situations that arose within the industry.
- Upheld company reputation for excellent service through professional interactions with customers, vendors, contractors, attorneys, and other stakeholders involved in the claims process.
- Reduced processing time for property damage claims by promptly contacting policyholders to obtain necessary information.
Senior Media Consultant
Consolidated Communications
Conroe, TX
09.2006 - 02.2022
- Developed strategic media plans to enhance brand visibility and audience engagement.
- Conducted client presentations, articulating insights and recommendations to drive informed decision-making.
- Established a reputation as a trusted advisor among clients by providing informed recommendations based on thorough research and industry insights.
- Consistently exceeded sales targets by fostering a performance-driven culture within the team and implementing effective incentive programs.
- Maintained detailed records of all aspects of each campaign – from budget allocation to creative approvals – ensuring transparency throughout the process.
- Analyzed market trends to inform content strategy and optimize media placements for clients.
- Collaborated with creative teams to produce high-quality advertising materials that align with client objectives.
Education
High School Diploma -
High School Diploma -
Sam Houston High School
Houston, TXSkills
- Claims investigation
- Policy interpretation
- Insurance regulations
- Customer service
- Critical thinking
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Active listening
- Time management
- Reliability
- Workload prioritization
- P&C Sales Agent -Nationwide Insurance 1-2000 - 9-2006
Certification
- All Lines Adjuster License - Florida & Texas
- General Lines Agent License - Texas
- Life and Health Agent License - Texas
- Microsoft Office
- Franklin-Covey Time Mangement
Timeline
Personal Injury Protection Adjuster
United Automobile Insurance Company
04.2024 - Current
Property Damage Adjuster
Kemper Insurance
02.2022 - 04.2024
Senior Media Consultant
Consolidated Communications
09.2006 - 02.2022
High School Diploma -
High School Diploma -
Sam Houston High School