Lisa Layne
Wylie,TX
Summary
Dedicated sales representative known for strong communication and interpersonal skills. Experienced in inventory management and strategic planning, poised to drive sales growth and customer loyalty.
Overview
11
11
years of professional experience
Work History
Sales Representative
Clay Cooley Hyundai Of Rockwall
Rockwall, TX
10.2025 - Current
- Engaged customers to identify needs and recommend suitable vehicle options.
- Assisted in managing inventory levels to ensure product availability for sales events.
- Developed product knowledge to effectively communicate features and benefits of vehicles. Trims, fuel economy, warranties, etc.
- Show and Demo vehicles, including test drives
- Negotiate prices and trades-in values
- Arrange financing or leasing options
- Follow up after the sale ( thank you calls, service reminders,future upgrades
- Processed customer transactions accurately, ensuring compliance with dealership policies.
- Keep track of inventory and learn new models
- Attend training on new cars and sales techniques
- Supported marketing efforts by promoting dealership events through social media channels.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Streamlined sales process, reducing time from lead to close.
- Stayed up-to-date with industry trends to position company as market leader.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Representative
Sleep Number Corporation
Allen, TX
10.2019 - 10.2025
- Greeted Customers and talk to them about their pain points, sleep habits, health concerns and budget.
- Demonstrate Sleep Number beds, including adjustable bases and smart features.
- Use sleep tracking tech (pressure mapping, Sleep IQ data) to recommend a mattress setting.
- Sell mattresses, bases, pillows and bedding.
- Process orders, financing, and delivery schedule.
- Keep show room cleaned.
- Learn new products and sleep science basics.
- Follow up with customers after purchase.
- Participated in training sessions to improve sales techniques and industry knowledge.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded sales targets through effective planning and goal setting.
Sales Representative
Home Zone Furniture
Mesquite, TX
04.2017 - 09.2019
- Greet people when they enter the store
- Answer phone calls.
- Ask questions to understand what the customer is looking for (style, size, budget).
- Show furniture and explain features( materials, comfort, warranties).
- Answer questions about delivery, financing, and returns.
- Recommend products that match customers' needs.
- Help customers compare options.
- Quote prices and explain financing or promotions.
- Complete the sales and process payments.
- Arrange delivery dates.
- Prepare sales contracts and invoices.
- Set up showroom displays
- Restock tags and signage.
- Keep store clean by dusting and polishing furniture.
- Follow up with customers after delivery.
- Attend staff meetings.
- Maintained Goals by collaborating with the manager to build a plan.
- Made Presidents Circle two times.
Sales Representative
Conns Home Plus
Dallas, TX
12.2014 - 04.2017
- Greet and talk to customers to understand what they need.
- Help choose products (like TV's, refrigerators, couches, washer and dryers.)
- Explain features, benefits and difference between models.
- Discuss payment and financing options.
- Guide customers through order placement and arrange pick up or delivery.
- Work toward monthly sales targets and key performance metrics.
- Help with store operations.
- Keep sales floor clean and inviting.
- Make daily phone calls to existing or potential customers.
- Processed Payment and maintained a register.
Education
Associate of Science - Human Biology
El Centro College
Dallas, Texas, TX05-2007
Skills
- Strong communication and interpersonal skills
- Product and service knowledge
- Sales closing
- Complex Problem-solving
- Customer retention
- Upselling and cross selling
- Objection handling
- Cold calling
- Performance tracking
- Time management
- Attention to detail
- Team leadership
Accomplishments
- Ranked #4 in Dallas for 2 years.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed 500 opportunities per month.
Timeline
Sales Representative
Clay Cooley Hyundai Of Rockwall
10.2025 - Current
Sales Representative
Sleep Number Corporation
10.2019 - 10.2025
Sales Representative
Home Zone Furniture
04.2017 - 09.2019
Sales Representative
Conns Home Plus
12.2014 - 04.2017
Associate of Science - Human Biology
El Centro College