Lisa Lennon
Gibsonia,Pennsylvania
Summary
Dependable Team Lead with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Team Lead
Pittsburgh Mercy Behavioral Health
Pittsburgh, PA
04.2011 - Current
- Oversees community-based support program that assists individuals with serious mental illness gain access to support networks, behavioral and physical health services, and medication assistance while living independently in the community.
- Trains new staff in relevant processes and procedures.
- Collaborates with other departments to develop effective solutions that meet clients' needs.
- Follows staffing strategies to achieve production goals.
- Ensurs compliance with company policies and procedures throughout the team.
- Implements operational guidelines for the team that aligned with program expectations.
- Monitors team performance against targets, taking corrective action where necessary.
- Monitors team progress and enforced deadlines.
- Evaluates needs of departments and delegated tasks to optimize overall production.
- Fosters collaboration with colleagues both within the agency and outside agencies to provide cohesive support and services to clients.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional service.
Service Coordinator
Pittsburgh Mercy Behavioral Health
Pittsburgh, PA
12.2009 - 04.2011
- Worked in the community providing assistance to individuals with serious mental illness
- Connected clients with services to build support networks
- Provided professional assessment and coordination of behavioral and physical health services and supports, including but not limited to referrals, linkage, evaluation and advocacy based on each individual's needs.
- Collaborated with other departments to develop effective solutions that meet clients' needs.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
Residential Care Advisor
Pittsburgh Mercy Behavioral Health
Pittsburgh, PA
11.2006 - 12.2009
- Provided direct care service to adults with serious and persistent mental illness in a residential treatment facility.
- Supported clients' well-being through ADL assistance, medication observation and administration, transportation to appointments, socialization, and collaboration with treatment team members.
- Organized regular meetings with providers and treatment team members to ensure clear communication between departments.
- Collaborated with other departments to develop effective solutions that meet clients' needs.
- Implemented organizational auditing system in compliance with state licensing guidelines to ensure optimal and effective inspection results.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team progress and enforced deadlines.
- Reviewed completed work to verify consistency, quality and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA12-2005
Skills
- Production Monitoring
- Documentation and Reporting
- Onboarding and Orientation
- Overseeing Daily Activities
- Team Supervision
References
References available upon request.
Timeline
Team Lead
Pittsburgh Mercy Behavioral Health
04.2011 - Current
Service Coordinator
Pittsburgh Mercy Behavioral Health
12.2009 - 04.2011
Residential Care Advisor
Pittsburgh Mercy Behavioral Health
11.2006 - 12.2009
Bachelor of Science - Psychology
University of Pittsburgh
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