Lisa Lewis
Memphis,TN
Summary
Results-oriented Senior Benefit Consultant with 7+ years of experience in Medicare and ACA, healthcare.gov. Skilled in analytical problem-solving and providing exceptional customer service. Experienced in managing complex inquiries, resolving conflicts, ensuring regulatory compliance, and maintaining confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Benefit Consultant
Go Health, LLC
Memphis, TN
02.2022
- Handled high volumes of inbound and outbound calls in a dynamic environment, successfully addressing complex problems.
- Conducted customer needs assessments to identify suitable coverage levels and options.
- Processed policy changes, renewals, cancellations, claims and other related paperwork promptly and with precision.
- Mitigated customer concerns by providing resolutions for billing inquiries, payment processing and related service matters.
- Ensured compliance with federal, state, and local laws and regulations governing insurance practices.
- Evaluated customer satisfaction through regular follow-up calls on rendered products and services.
Driver
Lyft Ride Share
Memphis, TN
10.2021 - 01.2022
- Consistently followed safe driving practices to uphold passenger safety standards while adhering to state and national regulations.
- Consistently achieved high customer scores through exceptional service.
- Transported clients from designated locations to their desired destinations.
- Maintained strict compliance with traffic laws and regulations to ensure safety.
Medicare Sales Agent
Quote Wizard by LendingTree
Memphis, TN
06.2021 - 11.2021
- Efficiently operated in answering client's queries, handling a large number of incoming & outgoing calls.
- Delivered precise insurance quotes and facilitated the sale of Medicare insurance plans from top carriers, prioritizing client needs and preferences.
- Maintained precise documentation of sales activities and client engagements
- Ensured client satisfaction through consistent follow-ups and prompt issue resolution.
- Reviewed medical claims to ensure accuracy, completeness, and verify patient eligibility and coding.
Jewelry Consultant
Paparazzi- Self Employed
Memphis, TN
03.2019 - 07.2021
- Demonstrated proficiency in upselling and cross-selling products, effectively understanding customer preferences, and closing sales.
- Developed relationships with clients to increase sales opportunities.
- Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
- Educated customers about proper care instructions for different types of jewelry pieces.
Licensed Sales Agent
Engagent Health, LLC
Memphis, TN
08.2020 - 12.2020
- Answered high volume of inbound calls in a call center environment
- Developed relationships with customers through personalized service, advice, and information.
- Provided clear and concise explanation of policy terms and conditions to clients.
- Prepared quotes that were accurate, competitively priced, and met customer requirements.
- Processed applications accurately and timely for new or renewal policies
- Performed administrative tasks such as filing documents, updating databases.
License HealthCare agent/ Member Services
Connexion Point
Memphis, TN
09.2016 - 12.2019
- Provided guidance to members on navigating the healthcare system, Medicare plan enrollment, and policy-related issues.
- Leveraged CRM software tools in tracking sales progress from start to finish.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Verified patient eligibility for medical claims and determined benefit coverage.
- Reviewed medical claims for accuracy and completeness, verifying patient eligibility and coding.
- Ensured client satisfaction by maintaining regular follow-ups, addressing issues in a timely manner.
Education
Cosmetology
Delta Technical College
Horn Lake, MS09-2018
Some College (No Degree) - Elementary School Teaching
Victory University
Memphis, TN05-2012
Some college- No degree - Education
Southwest TN Community College
Memphis, TN05.2004
Skills
- Microsoft Office
- Analytical
- Problem Solving
- Conflict Resolution
- Verbal and written communication
- Medicare/ Medicaid
- Eligibility Verification
- Data Entry
- HIPPA
- CRM Software
- Salesforce Software
- Benefits Explanation
- Records Management
- Task Prioritization
- Documentation management
- Data Verification
- Claims review
- Customer Service
- Eligibility Determination
- Case / Account management
- Negotiation
- Medical Terminology
- Appointment Scheduling
Certification
Accident/Health Insurance License, Memphis, TN, 09/2019, 09/2024
Timeline
Senior Benefit Consultant
Go Health, LLC
02.2022
Driver
Lyft Ride Share
10.2021 - 01.2022
Medicare Sales Agent
Quote Wizard by LendingTree
06.2021 - 11.2021
Licensed Sales Agent
Engagent Health, LLC
08.2020 - 12.2020
Jewelry Consultant
Paparazzi- Self Employed
03.2019 - 07.2021
License HealthCare agent/ Member Services
Connexion Point
09.2016 - 12.2019
Cosmetology
Delta Technical College
Some College (No Degree) - Elementary School Teaching
Victory University
Some college- No degree - Education
Southwest TN Community College
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