Lisa Lewis
Practice Administrator
Jacksonville,FL
Overview
20
20
years of professional experience
Work History
Client Success Manager
VENTRA HEALTHCARE
Jacksonville
03.2019 - 10.2024
- The liaison between Ventra Health and clients regarding communication and information exchange; manage all aspects of the client's account to maximize collections, provide contracted management services, where applicable, and minimize problems
- Work directly with various stakeholders to resolve escalated issues, including patients, doctors, owners, practice managers, administrators, and more.
Manager, Physicians Office
BAPTIST HEART SPECIALISTS
Jacksonville
07.2017 - 03.2019
- Multi-Physician, multi-location group of Cardiologists
- Reliable Manager to help maintain several different out-patient clinics
- Currently responsible for the day-to-day operations, including payroll, schedules, staff issues, patient concerns, recruiting & training new staff.
Manager, Physicians Office
ST. VINCENT'S SPINE & BRAIN
Jacksonville
10.2013 - 07.2017
- Effective Manager for a dynamic group of four Neurosurgeons, three extenders, and twelve support staff
- The office was without leadership for several months, and I was able to get things organized and efficient within three months.
Practice Administrator
OB-GYN Associates
Jacksonville
Practice Administrator
The Doctor's Center
Jacksonville
Office Supervisor
US Oncology/Florida Oncology Associates
Jacksonville
Office Manager
Wellspring Psychiatry & Psychotherapy
Gainesville
Skills
- Client onboarding
- Client liaison and advocacy
- Client Relationship Management
- Customer service and support
- Account oversight
- Key Performance Indicators
- Revenue Generation
- Deadline-oriented
- Telephone Etiquette
- Customer Retention
- Customer Satisfaction
- Project Management
Summary
Dynamic Client Success Manager offering 15+ years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Success Manager - VENTRA HEALTHCARE
03.2019 - 10.2024
Manager, Physicians Office - BAPTIST HEART SPECIALISTS
07.2017 - 03.2019
Manager, Physicians Office - ST. VINCENT'S SPINE & BRAIN
10.2013 - 07.2017
Practice Administrator - OB-GYN Associates
Practice Administrator - The Doctor's Center
Office Supervisor - US Oncology/Florida Oncology Associates
Office Manager - Wellspring Psychiatry & Psychotherapy
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