Lisa Roberts

• Respond to customer complaint/inquires, or service request via phone or email.
• Trouble shoot complaints , handle escalated service request efficiently. a satisfactory resolution for both customers and the company alike.
• Prioritize matters that require trouble shooting,by resolving customer issues. or escalate them to higher level support when necessary.
• Educate customer on company practice and policies to prevent future issues
• Record all customer interactions , service request detail documentation is essential to help colleagues and management .

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• Checked passengers into flights. Re-booked passengers due to late arrival , missed connections cancellations ,maintenance related delays
• Maked reservations at the airport via, gate or ticket counter
• Workd standby list assigning seats to non-rev or revenue pas transferring passenger list to next flight
• Verified identification , travel documents
• Made gate announcements ,gate changes
• Board flights, checked bags at the gate
• Resolvedcustomer complains problem solving hotel. problem solving
• issued hotel vouchers and meal vouchers on mechanical /canceled flights
• Assisted with wheel chair passengers , unaccompanied minors
• Made announcements. maintaining strict security protocols at all times.
• Managed boarding pass distribution to ensure an organized boarding process.
• Met inbound flights , open doors. Work flights boarding and dispatching out bound flights