Lisa Littlejohn

• Established Care Like Family culture that improved Care Experience Scores from less than 10th percentile to over 75th percentile. RN turnover has decreased to 3.15%.
• Built supportive mentorship for Nursing Leadership team that has resulted in two promotions to larger facilities and multiple leaders are advancing their degrees.
• Implemented successful quality guidelines to achieve goal of zero HAIs for 365 days, reduced from 14 total HAIs in 2022.
• Built collaborative relationships with our physician team to increase physician engagement with administration from 72% in 2023 to 84% in 2024.
• Implemented RN residency and ICU Plus programs and partnered with our Education team to raise the level of care at our facility. Physician engagement rated nursing as 87% favorable in 2024.
• Top performer rating with The Joint Commission for 2024 Triannual survey due to zero conditional findings and no high level findings.

• Demonstrated leadership skills in managing projects from concept to completion.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proven ability to learn quickly and adapt to new situations.
• Partnered with CMO to reduce LOS.
• Completed Triannual Joint Commission survey with zero conditional findings.

• Developed Cardiac Observation area of the unit for improved throughput
• Maintained care experience scores greater than 75th percentile
• Lead oversight of Congestive Heart Failure Readmission reduction
• Oversight of the centralized telemetry room

Director of Cardiac Telemetry and Centralized Telemetry Unit April 2014-August 2016

• Managed 53 bed Cardiac Telemetry unit; Awarded Innovator Award for CHF Readmission Reduction Program; Obtained certification as a Heart Failure Nurse with AAHFN. Maintained care experience scores above 75th percentile.
• Previous roles: Interim Director IMC January 2014-April 2014 Managed 64 bed Intermediate Care unit
• Charge RN IMC July 2013-January 2014

• Clinical oversight of all personnel in OR, Pre-op, and PACU, Sterile processing, and laundry
• Partnered with Administrator to meet AAAHC and state regulations
• Provided direct patient care as needed daily

• Oversight of daily operations for primary care, free clinic
• Partnered with Medical Director to expand program to include pharmacy and dentistry
• Maintained compliance with OSHA, CLIA, and state's VFC program
• Supervision of all clinical staff
• Provided clinical updates in month Board meetings

Staff nurse/relief charge RN in PACU (October 2010-March 2012)

• Provided care of pediatric and adult post-anesthesia patients, including cath lab, special procedure & surgical recovery

Neuro ICU Staff RN (April 2010-October 2010)

• Critical Care training course completed
• Provided care of ICU patients with a neurological diagnosis, including ventilator management, multiple critical drips, care of neurological drains/monitoring