LISA LLOYD

• Review and underwrite Florida new business for both Florida Peninsula and Edison Insurance.
• Review inspections, exterior, interior, water intrusion and high value.
• Review agents and inspection company Replacement Cost Estimators for accuracy.
• Process endorsements of high and medium importance.
• Process reconsiderations of high and medium importance,

Manage approximately 70 calls daily by providing excellent customer service to policyholders, agents and mortgagees. Requires excellent communication skills, both verbal and written. Process endorsement requests over the phone.

• Underwrite homeowners insurance risks for 5 states, including Florida, for UPC insurance.
• Analyze home inspections and insurance applications to determine if property is an acceptable risk.
• Provide exceptional customer service to agent and policyholders via phone, e-mail or letter.

• In my previous position my time was spent split between two insurance companies.
• Underwrite New York Assigned Risk auto policies. Conduct investigations to combat insurance fraud.  Process Endorsements. Answer calls, provide excellent customer service and process changes for a California based company in a call center atmosphere.

• Train new reservationists, lead new team member orientations and keep training manuals for all positions current.
• Reconciled the daily deposit and sent reports to the accounting department.
• I resolved customer complaints, took reservations and checked guests in and out.
• Worked closely with the General Manager on scheduling and procedures.

• Answered policyholder inquiries both over the phone and in person, processed policy changes and provided quotes for new and existing policyholders.

• In this position I worked in both the Life and P & C Departments Licensed in Life, Health and Property and Casualty Insurance and sold our workplace products to employees and employers.
• It was my duty to train our agents on new policies and procedures.
• Answered agents and policyowner inquiries.
• Processed requested changes, via phone, email and mail.