Lisa Lopez
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Go getter able to provide customer experiences by employing service-oriented behaviors, understanding customer desires.
Overview
7
7
years of professional experience
Work History
Medical Receptionist - Hybrid Remote
Chicagoland Complete Healthcare
03.2022 - 11.2023
- Helped patients complete necessary medical forms and documentation.
- Assisted with medical coding and billing tasks.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Patient Care Coordinator - Remote
Advocate Aurora Health
03.2021 - 03.2022
- Managed patient care coordination at Advocate Aurora Health
- Assisted patients with scheduling appointments and navigating healthcare services
- Maintained accurate and up-to-date patient records
- Provided support and guidance to patients and their families throughout their healthcare journey.
District Team Lead
Extra Space Storage
12.2016 - 03.2021
- Manage key performance indicators (KPIs) for each store in the district, analyzing data to identify areas for improvement with strategies to increase efficiency.
- Develop and execute a district-wide marketing strategy to attract new customers and increase overall occupancy.
Education
GED -
St Augustine College
ChicagoSkills
- Data Entry
- Remote Office Availability
- Conflict Resolution
- Product and service knowledge
- Computer Skills
- Account Management
Timeline
Medical Receptionist - Hybrid Remote
Chicagoland Complete Healthcare
03.2022 - 11.2023
Patient Care Coordinator - Remote
Advocate Aurora Health
03.2021 - 03.2022
District Team Lead
Extra Space Storage
12.2016 - 03.2021
GED -
St Augustine College