Lisa Loveberry
Genesee & Wyoming Railroad
Rochester,NY
15
years of professional experience
Results-oriented financial professional with expertise in revenue accounting, collections, and customer account management. Specializes in account analysis, reconciliation, and dispute resolution, driving operational efficiencies and improving cash flow. Builds strong business relationships and resolves complex financial issues through collaboration and strategic communication.
Work History
Collections Analyst
2 Years 2 Months- Managed an assigned portfolio of customer accounts and roads, including proactive collection contact, account research, follow-up, documentation, escalation, and resolution through payment.
- Reconciled invoices and payment records to resolve account discrepancies promptly.
- Investigated billing disputes with internal departments to support accurate account resolution.
- Maintained complete and accurate customer account notes, dispute records, collection status, payment commitments, and supporting documentation in applicable systems.
- Partnered with Billing, Sales, Customer Service, Operations, and Legal to validate services and charges, and escalate collection matters when appropriate.
Revenue Accounting Specialist
2 Years 11 Months- Processed accounts payable invoices, verified coding, and resolved discrepancies with vendors and internal departments.
- Reconciled general ledger accounts, researched variances, and supported accurate month-end close activities.
- Prepared journal entries and maintained supporting documentation for audits and financial reporting.
- Prepared Aging reports monthly for review of customer accounts.
- Apply rates and prices to revenue transactions in accordance with customer commitments, contracts, tariffs, and railroad accounting rules and standards.
- Monitor interline settlement with other railroads and research or escalate settlement discrepancies.
- Assisted with month-end revenue close, prepared supporting documentation, and completed required reconciliations.
Insurance Recovery Account Manager
8 Years 4 Months- Managed a portfolio of insurance recovery accounts, ensuring timely collection and resolution of outstanding claims and balances.
- Negotiated settlements and payment arrangements while maintaining positive client and payer relationships.
- Coordinated with internal teams and external clients to ensure the secure handling of Protected Health Information (PHI) and compliance with medical privacy and information security requirements.
- Conducted detailed account analyses to identify recovery opportunities and ensure compliance with contractual agreements.
Education
Master of Science - Business Management
Bachelor of Science - Organizational Management
Skills
Communication proficiency
Self-motivation
General ledger entries
Problem-solving abilities
Problem-solving
Continuous improvement
Account analysis
Customer account analysis processes
Active listening
Relationship management
Billing processes
Financial reporting
Timeline
Collections Analyst
Genesee & Wyoming Railroad
08.2024 - CurrentRead More
Revenue Accounting Specialist
Genesee & Wyoming Railroad
09.2019 - 08.2022Read More
Insurance Recovery Account Manager
EOS Healthcare
05.2011 - 09.2019Read More
Roberts Wesleyan Collecge
Master of Science from Business Management
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Roberts Wesleyan
Bachelor of Science from Organizational Management
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