David Perez
Kissimmee,FL
Summary
Experienced collections professional with a strong focus on financial analysis, risk management, and debt recovery. Collaborative and adaptable, this professional ensures reliable support for team goals by working closely with multinational companies to ensure compliance with service agreements. Expertise lies in applying payments to current and past due invoices, communicating with key contacts to maintain accurate account balances, and processing lien waivers. Skilled in data analysis, communication, and strategic planning, driving effective solutions and consistent results. Currently pursuing a bachelor's degree in Computer/Information Technology Administration and Management, with an associate's degree and multiple awards and certificates for customer service and performance excellence. Eager to learn and grow in the field of expertise, enjoys finding solutions to complex problems. Enjoys traveling, new places to eat, the movies, and relaxing at theme parks in free time.
Overview
24
24
years of professional experience
Work History
Collections Analyst
Del-Air Heating, Air Conditioning, Plumbing and Electrical
05.2024 - 08.2024
- Negotiated payment arrangements, ensuring prompt payments from customers.
- Collaborated with sales and accounting departments to resolve billing disputes promptly.
- Provided detailed reports on collection activities to management, supporting strategic planning initiatives.
- Conducted regular credit reviews for existing customers, mitigating risk exposure for the company.
Collections Specialist
Howard Fertilizer Co
02.2024 - 06.2024
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Counseled debtors on payment options and arranged installment agreements.
Collections Manager at Lynch Fuel Company, LLC
Lynch Oil
03.2023 - 06.2023
- Company Overview: Lynch Fuel Company, LLC is a leading waste management and recycling company
- Work under the umbrella of Diesel Direct and the assistance of their national collections team in Massachusetts to get the top past due accounts to current
- Weekly reports to corporate on collection progress
- Weekly meetings comparing to other regions
- Work with Excel to report to customers of their progress and keep them updated
- Provide Statements & up to date invoices for customers
- Provide corrected invoices & invoices when corrections have been made
- Lynch Fuel Company, LLC is a leading waste management and recycling company
I2C Collector | Finance Dept
CHEP
10.2022 - 12.2022
- Work with multinational companies to remain in compliance within their service agreements mostly 30 days
- Ensuring that payments were applied to correct invoices as per customers requests
- Constantly communicating with a company contact, sometimes multiple, to ensure proper account balance(s)
Sr Billing/Credit and Collection Analyst
Coastal Waste & Recycling, Inc
05.2019 - 10.2022
- Increased billing accuracy by implementing a streamlined invoice review process.
- Reviewed and updated department procedures regularly, ensuring alignment with evolving business needs and industry standards.
- Reduced customer disputes by providing clear and concise billing explanations and addressing concerns promptly.
- Streamlined communication between billing and customer service departments, fostering a collaborative approach to resolving client inquiries and concerns.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Maintained accurate records of all collection efforts, ensuring compliance with company policies and industry regulations.
- Collaborated with sales and customer service teams to resolve billing issues proactively.
- Trained junior analysts in best practices for credit analysis and collection techniques, elevating team capabilities overall.
Billing Analyst
Coastal Waste & Recycling, Inc
10.2021 - 07.2022
Credit & Collections Administrator
Coastal Waste & Recycling, Inc
05.2019 - 10.2021
Dispatcher
Waste Management
05.2016 - 05.2019
- Communicating back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll off lines of business
- Handles incoming service orders, directs drivers, and resolves service issues
- Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e
- Route Managers, Mechanics etc.)
- Uses Waste Management proprietary software to enter ticket information and track activity
Medikids Choice Counselor
Electronic Data Systems
07.2009 - 05.2011
- Bi-Lingual Call Center with Medicaid Enrollment
- Helping customers enroll in an insurance plans
- Heavy Data Entry
- Customer Service
- Resolve Issues with Enrollment or Plan Options
Field Support Technician
U.S. Info-Comm, Inc.
02.2001 - 10.2008
- Help Desk
- Resolve telephony issues if not able to do so over the phone dispatch techs to trouble sites
- Heavy Computer and Data Entry
- Create Work Orders
- Opening and Closing Billing Records
- Promoted to BB&T Help Desk Manager
Education
Bachelor of Arts - Health Administration
University of Central Florida
Orlando, FL06-2026
Associate of Arts - General Studies
Tallahassee State College
Tallahassee, FL06-2014
Associate's Degree -
Tallahassee State College
01.2014
Skills
- Performance Metrics
- Performance Appraisal
- Waste Management
- Call center experience
- Collections
- Proficiency in Microsoft Office
- Skip tracing techniques
- Strong communication skills
- Professionalism and ethics
- Account reconciliation
- Debt recovery expertise
Websites
Accomplishments
- Achieved $250,000 recovery effort by searching all requests for an 8 month period with accuracy and efficiency from a client.
Awards
- Shining Star
- Determination Award
- Certificate of Excellence
Certificate of Excellence on National Customer Service Week
2014
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Analyst
Del-Air Heating, Air Conditioning, Plumbing and Electrical
05.2024 - 08.2024
Collections Specialist
Howard Fertilizer Co
02.2024 - 06.2024
Collections Manager at Lynch Fuel Company, LLC
Lynch Oil
03.2023 - 06.2023
I2C Collector | Finance Dept
CHEP
10.2022 - 12.2022
Billing Analyst
Coastal Waste & Recycling, Inc
10.2021 - 07.2022
Sr Billing/Credit and Collection Analyst
Coastal Waste & Recycling, Inc
05.2019 - 10.2022
Credit & Collections Administrator
Coastal Waste & Recycling, Inc
05.2019 - 10.2021
Dispatcher
Waste Management
05.2016 - 05.2019
Medikids Choice Counselor
Electronic Data Systems
07.2009 - 05.2011
Field Support Technician
U.S. Info-Comm, Inc.
02.2001 - 10.2008
Associate's Degree -
Tallahassee State College
Bachelor of Arts - Health Administration
University of Central Florida
Associate of Arts - General Studies
Tallahassee State College
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