Pedro Mass
Kissimmee,FL
Summary
Dynamic and dedicated professional with experience at Loews Hotels and Aquatica, Seaworld. Proven ability in customer engagement and relationship building, ensuring safety and satisfaction. Strong communicator skilled in team collaboration, adept at creating positive experiences and maintaining a welcoming environment. Committed to excellence in service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Lifeguard
Loews Hotels
01.2023 - 06.2025
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Lifeguard
Aquatica, Seaworld
06.2022 - 08.2022
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Sales Associate
Express Factory Outlet
10.2021 - 03.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Associate of Arts -
Valencia College
Orlando, FL12-2025
High School Diploma -
POINCIANA HIGH SCHOOL
Kissimmee, FL05-2022
Skills
- Team collaboration
- Strong communicator
- Customer engagement
- Relationship building
- Dining area maintenance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lifeguard
Loews Hotels
01.2023 - 06.2025
Lifeguard
Aquatica, Seaworld
06.2022 - 08.2022
Sales Associate
Express Factory Outlet
10.2021 - 03.2022
Associate of Arts -
Valencia College
High School Diploma -
POINCIANA HIGH SCHOOL
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