Lisa C. Macy

• Led inventory control and quality assurance functions supporting inbound, outbound, receiving, and replenishment operations.
• Maintained inventory accuracy through daily cycle counts, audits, discrepancy investigations, and corrective action implementation.
• Verified receiving accuracy, product dimensions, freight condition, and labeling compliance to ensure adherence to company standards and operational requirements.
• Audited inbound and outbound freight to ensure shipment integrity, picking accuracy, customer order fulfillment, and damage-free product handling.
• Managed inbound freight exception processes, identifying and resolving discrepancies to maintain inventory accuracy and operational efficiency.
• Optimized warehouse slotting strategies and trailer cube utilization to maximize storage capacity and improve freight flow throughout the facility.
• Played a key role in the implementation and launch of Atlas, troubleshooting system and process issues while supporting operational stability during deployment.
• Trained and mentored QA Associates, Order Fillers (OF), and Reserve Stock Replenishment (RSR) associates on inventory control procedures, quality expectations, and operational best practices.
• Coordinated staffing and shift coverage to ensure uninterrupted inbound and outbound operations while maintaining productivity goals.
• Built strong partnerships with Inbound and Outbound Area Managers to support major freight pushes, high-volume periods, and critical operational priorities.
• Collaborated with Receiving, RSR, Shipping, and Operations teams to resolve inventory variances, freight discrepancies, and process-related issues.
• Conducted root cause analysis and drove continuous improvement initiatives to enhance inventory accuracy, productivity, workflow efficiency, and operational compliance.
• Supported leadership teams by providing inventory insights, process recommendations, and operational expertise to improve overall warehouse performance.

• Monitored incoming and outgoing inventory for damage, shortages, and labeling errors.
• Reviewed product condition during receiving and staging to catch defects early.
• Trained new team members on scanning procedures, merchandise handling, and quality expectations.
• Tracked recurring issues and escalated unresolved concerns to the appropriate lead or supervisor.
• Supported process improvements by identifying gaps in scanning, sorting, and order handling.
• Checked work areas for housekeeping, organization, and compliance with warehouse procedures.
• Maintained clear communication with associates regarding workflow priorities and quality standards.
• Coached associates on correct handling methods to reduce avoidable damage and rework.

• Assisted guests with mobility needs by explaining store systems, navigating the layout, and placing purchase orders.
• Recommended targeted programs to customers to support sales goals and strengthen brand loyalty.
• Resolved complaints and issued credits for returned merchandise with prompt, professional service.
• Maintained current knowledge of products, policies, and promotions to guide customers accurately.
• Collaborated with teammates and cross-trained staff across registers, departments, and customer service tasks.

• Resolved pricing questions, system errors, and complaints to support customers and protect service quality at the front end.
• Coached, trained, and mentored front-end staff to strengthen product knowledge, customer interactions, and daily performance.
• Directed cart, basket, and cleanup crews to keep entrances clear, floors orderly, and customer areas free of trash and spills.
• Reviewed labor hours, assigned schedules, and coordinated team coverage to stay within budget and support peak demand.
• Oversaw sales, inventory checks, cash receipts, and merchandising to keep shelves presentable and support store initiatives.

• Presented service offerings to prospective clients and translated product details into clear, customer-focused solutions.
• Built account relationships by networking with decision-makers and adjusting service delivery to match client expectations.
• Promoted guest relations through prompt, courteous service and a consistent focus on customer satisfaction.

• Set clear goals and advancement paths to motivate staff and strengthen accountability across the team.
• Recommended and implemented process changes that improved customer service delivery and daily workflow.
• Oversaw daily operations with a focus on efficiency, team coordination, and consistent service standards.
• Used data tracking and analysis to monitor business performance and identify opportunities for improvement.
• Resolved problems through open communication and handled discipline and termination decisions when needed.

• Oversaw freight processing, price changes, and shelf stocking to maintain accurate, well-presented department displays.
• Assigned tasks and coordinated schedules to manage daily associate coverage and department workflow.
• Supported store events, promotions, and suggestive selling efforts while reinforcing customer service standards.
• Resolved customer complaints and escalated issues with calm communication and practical problem-solving.
• Interviewed and trained new employees on greeting customers, sharing product information, and maintaining department standards.

• Assessed emergency scenes for safety, controlled hazards, and applied triage principles during mass-casualty incidents.
• Monitored vital signs, interpreted EKGs, and delivered BLS and ALS care using resuscitators, defibrillators, and breathing aids.
• Documented shift logs, patient records, and transport details while coordinating with medical personnel, families, and treatment facilities.