Lisa Maichin
Hobe Sound,FL
Summary
Dynamic administrative professional with a proven track record at Liberty Reverse Mortgage, excelling in customer service and critical thinking. Adept at optimizing workflows and enhancing team productivity, I leverage strong problem-solving skills and meticulous attention to detail to ensure timely loan processing and client satisfaction. A dedicated team player committed to excellence.
Overview
14
14
years of professional experience
Work History
Administrative Assistant (Seasonal)
Plush Appeal
01.2025 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Reverse Mortgage Processor (Remote)
Liberty Reverse Mortgage
04.2021 - 11.2021
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Mitigated risks for financial institutions by conducting comprehensive background checks on potential borrowers.
- Contributed to the team's success in exceeding monthly loan processing targets through diligent work ethic and efficient task management.
Processor/Assistant to Operations Manager
Green River Capital Corp.
11.2020 - 04.2021
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
Processor
Reverse Mortgage Funding
08.2016 - 03.2018
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
Processor (reverse & Forward Mortgages)
East Coast Capital
11.2010 - 07.2016
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Developed expertise in various processing systems for increased efficiency and accuracy.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
Education
Business Admin
Nassau Community College
Garden City, NYBusiness Administration
C. W. Post
Westbury, NYSkills
- Customer service
- Computer skills
- Strong problem solver
- Critical thinking
- Professional communication
- Dedicated team player
- Office administration
- Time management
Timeline
Administrative Assistant (Seasonal)
Plush Appeal
01.2025 - 03.2025
Reverse Mortgage Processor (Remote)
Liberty Reverse Mortgage
04.2021 - 11.2021
Processor/Assistant to Operations Manager
Green River Capital Corp.
11.2020 - 04.2021
Processor
Reverse Mortgage Funding
08.2016 - 03.2018
Processor (reverse & Forward Mortgages)
East Coast Capital
11.2010 - 07.2016
Business Admin
Nassau Community College
Business Administration
C. W. Post
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