Lisa Majka BSN, RN
Springfield,IL
Summary
Highly skilled, organized, and enthusiastic professional with many years of experience in sales, management, and providing excellent patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
19
19
years of professional experience
Work History
RN Care Coordinator
Hospital Sisters Health System Medical Group
Springfield , IL
2023.11 - Current
- Provided patient education on disease processes, treatment plans, medications, and lifestyle modifications.
- Actively participated in Quality Improvement initiatives designed to improve overall healthcare delivery system.
- Identified potential barriers to effective care delivery and developed strategies to address them.
- Managed caseloads consisting of high risk patients requiring specialized interventions or monitoring.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Patient Experience Manager
Hospital Sisters Health System
Springfield , IL
2020.09 - 2023.11
- Provided training to colleagues regarding modifications in patient experience metrics and objectives.
- Established and maintained effective communication with staff and physicians, ensuring the promotion of high-quality patient care.
- Spearheaded and implemented new projects, expanding the scope of engagement.
- Created reports summarizing data from surveys conducted with patients regarding their experiences at the facility.
- Served as an advocate for patients who had unresolved grievances or complaints about their care.
- Conducted regular site visits at various locations within the healthcare system in order to evaluate the quality of care received by patients.
- Developed patient satisfaction surveys, analyzed results, and implemented strategies to improve patient experience.
- Facilitated meetings between hospital leadership and front-line staff to discuss opportunities for enhancing the patient experience.
Nurse Case Manager, Ornish Lifestyle Medicine
Prairie Cardiovascular Consultants
Springfield, IL
2018.04 - 2020.09
- Advocated for patients by communicating care preferences to health care teams, verifying interventions, met treatment goals and identifying insurance coverage limitations.
- Continuously evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal resources.
- Created and implemented an effective system to recruit and enroll patients.
- Increased the number of Cohorts running simultaneously to meet the healthcare needs of patients while generating more revenue.
- Used Epic system as well as DiaWeb to maintain database of relevant information for physicians to access and coordinate patient care.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Collaborated with payers to obtain authorization for requested services when applicable.
- Provided education to patients and their families on disease management, medications and other treatments.
- Actively participated in performance improvement initiatives within the organization.
Senior Group Sales Manager
Touchstone Crystal by Swarovski
Springfield , IL
2016.01 - 2019.01
- Organized trade shows and conferences as well as promotional events such as webinars and seminars.
- Provided leadership and guidance to motivate team members towards reaching common goals.
- Assisted in developing sales presentations for potential customers based on their needs.
- Researched industry trends to identify opportunities for increased profitability.
- Conducted weekly meetings with Sales Team to review progress on goals and objectives.
- Provided training sessions for the Sales Team on best practices for closing deals.
- Monitored competitors' activities, pricing policies, products, and services.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Division Sales Manager
Lia Sophia
Springfield , IL
2006.01 - 2014.12
- Monitored the performance of individual sales representatives and provided feedback on their progress.
- Analyzed customer feedback to improve overall customer service experience.
- Analyzed sales figures to identify trends and develop strategies to increase profits.
- Collaborated with other departments such as finance, operations, marketing.
- Conducted regular meetings with team members to discuss goals and objectives.
- Reviewed sales reports from regional offices on a weekly basis.
- Recruited new sales personnel according to company standards.
- Evaluated financial data including budgets, forecasts, and profit and loss statements.
- Organized promotional events such as trade shows, seminars, webinars.
- Maintained knowledge of current industry trends, competitor activities, and changes in the marketplace.
- Used networking opportunities to create ongoing business relationships.
Education
Bachelor Of Science In Nursing -
Deaconess College of Nursing
St. Louis, MO05.1997
Skills
- Effective Written and Verbal Skills
- Proficient with Epic System
- Process Implementation
- Excellent Critical Thinking Skills
- Hiring and Recruitment
- Performance Metrics
- Patient Relations
- Organizational Goal Development
- Project Oversight
- Training and Mentoring
Timeline
RN Care Coordinator
Hospital Sisters Health System Medical Group
2023.11 - Current
Patient Experience Manager
Hospital Sisters Health System
2020.09 - 2023.11
Nurse Case Manager, Ornish Lifestyle Medicine
Prairie Cardiovascular Consultants
2018.04 - 2020.09
Senior Group Sales Manager
Touchstone Crystal by Swarovski
2016.01 - 2019.01
Division Sales Manager
Lia Sophia
2006.01 - 2014.12
Bachelor Of Science In Nursing -
Deaconess College of Nursing
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