Lisa Malchow
Grafton,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strong background in Logistics and transportation. Adept at delivering exceptional customer service with knack for making quick decisions.
Overview
30
30
years of professional experience
Work History
Customer Service / Dispatcher / Billing
Central States Trucking
08.2017 - Current
- Handling all aspects of entering and accepting intermodal and domestic loads via EDI, email and customer portals.
- Developed and maintained integrity of company standard operating procedures and guidelines
- Tracked shipment progress using various tracking systems, providing accurate updates to customers on a regular basis.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Coordinated dispatching of 90 plus drivers to accomplish daily delivery requirements.
- Streamlined communication between drivers and customers, ensuring timely delivery of intermodal shipments.
- Utilized strong problem-solving abilities to quickly resolve complex logistical challenges and maintain customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Trained new team members on best practices in intermodal dispatching, ensuring consistent level of expertise across the department.
- Accountable for company profit margins in all areas of business
- Primary weekend on call for all dispatch and emergency situations.
Billing Specialist
Aim Transfer and Storage
01.2017 - 08.2017
- Processed CFS Warehouse LTL shipments.
- Confirmed customs and freight releases from brokers, and scheduled all pick up and delivery appointments with customers.
- Assisted in warehouse scheduling and invoicing.
- Created and processed customer invoices while verifying for accuracy of data and revise any errors.
- Provided data entry on customer portals and websites to complete online invoicing, forwarding needed documentation.
- Processed all steamship line demurrage and chassis bills, audited for accuracy and dispute any incorrect charges.
- Provided customer service while answering inquiries regarding rates, routings, or procedures.
Dispatcher / Customer Service / Driver Payroll
Central States Trucking
10.2015 - 12.2016
- Dispatched 90 trucks, planed for daily runs.
- Worked to ensure company profitability in all intermodal work with customers to provide drayage services.
- Direct contact with international and domestic customers to ensure load deliveries and pick-ups and all other transportation inquires.
- Managed driver payroll and settlements while assisting with driver paperwork and documents.
- Primary after hour’s dispatcher.
- Accountable for company profit margins in all areas business.
Driver Payroll / Customer Service / Billing
Central States Trucking Formerly Baldwin Transfer
07.2010 - 10.2015
- Processed company driver payroll and owner operator settlements for over 100 trucks.
- Worked to establish an equitable pay scale for both the company and leased drivers.
- Assisted in dispatching over 100 trucks for both International and LTL moves.
- Demonstrated reliability within the company by handling after hours operations including emergency situations.
- Demonstrate flexibility within customer relations to maximize customer experiences and improve satisfaction.
- Lead orientation and training for new hire drivers.
- Managed and directed new office employees during two company mergers.
- Accountable for company profit margins in all business areas.
Dispatcher / CSR / Driver Payroll
Baldwin Transfer Co, Inc.
05.1994 - 07.2010
- Assisted in dispatching 100 trucks both intermodal and LTL divisions.
- Worked with brokers to establish back hauls.
- Processed driver payroll.
- Provided customer service through duties including answering and resolving issues for service related problems, schedule appointments and contact customers in the event of a late delivery or vehicle breakdown.
- After hours dispatch on call rotation.
Education
High School Diploma -
Franklin High
Franklin, WISome College (No Degree) -
UWM Milwaukee
Milwaukee, WISkills
- Proficient in Microsoft Office Suite (Word, Excel)
- Ability to adapt to new software quickly and efficiently
Timeline
Customer Service / Dispatcher / Billing
Central States Trucking
08.2017 - Current
Billing Specialist
Aim Transfer and Storage
01.2017 - 08.2017
Dispatcher / Customer Service / Driver Payroll
Central States Trucking
10.2015 - 12.2016
Driver Payroll / Customer Service / Billing
Central States Trucking Formerly Baldwin Transfer
07.2010 - 10.2015
Dispatcher / CSR / Driver Payroll
Baldwin Transfer Co, Inc.
05.1994 - 07.2010
High School Diploma -
Franklin High
Some College (No Degree) -
UWM Milwaukee