LISA MARROW
Fort Worth
Summary
I am a dedicated service professional of over two decades with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Coordinator - Team Lead
LifePath Systems (Collin County MHMR)
McKinney, TX
06.2025 - Current
- Coordinated client services to ensure timely access to mental health resources.
- Facilitated communication between clients, families, and service providers for effective care management.
- Developed and implemented individualized service plans in collaboration with multidisciplinary teams.
- Monitored client progress and adjusted care strategies based on feedback and outcomes.
- Trained new staff on operational protocols and best practices for service delivery.
- Streamlined referral processes to enhance efficiency in service coordination efforts.
- Led team meetings to discuss case updates and share insights for improved client support.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards service plan goals.
Program Director – management
Sevita
McKinney, Texas
01.2011 - 06.2018
- Directed daily operations across four programs, ensuring compliance and quality service delivery.
- Facilitated performance assessments and executed strategic staffing decisions to optimize team effectiveness and operational efficiency.
- Facilitated comprehensive program planning and implementation processes to elevate service engagement and ensure relevance.
- Developed and implemented strategies to promote regulatory compliance while prioritizing stakeholder satisfaction.
- Analyzed financial data and allocated resources effectively to drive sustainable growth initiatives.
- Assisted in managing multiple programs to support quality care and compliance with regulations. Contributed to staff training and development initiatives. Supported strategic decision-making processes.
- Cultivated strong stakeholder relationships while implementing person-centered planning strategies. Championed an engaging and supportive atmosphere for individuals served.
- Assisted in planning programs to introduce new methods for service delivery. Supported ongoing improvements to enhance the relevance and effectiveness of support systems.
- Achieved improved recruitment and retention through effective optimization of staffing processes. Boosted team performance and service quality by implementing targeted training programs.
- Guided teams in cultivating a positive organizational culture through strategic leadership. Drove program advancements to ensure services meet evolving needs and adhere to industry best practices.
Education
BA - Human and Social Services
Bryant & Stratton College-Online
04-2026
AAS - Paralegal
Bryant Stratton College
01-2023
Skills
- Microsoft Proficiency
- Excel Proficiency
- Project Management
- Team building
- Certified in CPR/AED
- Care coordination
- Analytical thinking
- Administrative skills
- Workflow improvement
- Person-centered planning
- Regulatory compliance
- Financial management
- Staff management
- Performance evaluation
- Recruiting
- Training
- Accurate recordkeeping
- Client advocacy
- Goal setting
- Notetaking and documentation
- Team leadership
- Individualized service plans
- Service monitoring and evaluation
- Detail orientation
- Ongoing client support
- Task prioritization
- Organizational skills
- Excellent communication
- Teamwork and collaboration
- Conflict resolution
Certification
Notary Certification at Texas Notary
Timeline
Service Coordinator - Team Lead
LifePath Systems (Collin County MHMR)
06.2025 - Current
Program Director – management
Sevita
01.2011 - 06.2018
BA - Human and Social Services
Bryant & Stratton College-Online
AAS - Paralegal
Bryant Stratton College
Additional Information
- Professional Certification
- Texas Notary ID No. 134775536
- Member of the American Bar Association ID No. 06214051
- Member of Alpha Beta Gamma Honors Society.