LISA MARTIN
Fort Collins,CO
Summary
Dedicated office administrator with extensive experience in medical settings. Specializes in streamlining patient scheduling and referral processes to enhance access to care. Known for fostering positive relationships with patients and colleagues, while maintaining compliance with HIPAA and medical standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Instructional Paraprofessional
Poudre School District
10.2024 - Current
- Supported classroom instruction by assisting lead teachers with lesson implementation.
- Facilitated small group activities to enhance student engagement and learning.
- Monitored student progress and provided feedback to teachers on individual needs.
- Coordinated clerical tasks, supported teachers, and delivered small group instruction to enhance classroom learning
Referral Coordinator
Integrative Wellness Services
07.2023 - 09.2024
- Managed office of 8 mental health providers; facilitated client referrals; scheduled and confirmed appointments; verified insurance information; maintained client records through document uploading and scanning; responded promptly to patient requests
- Remote
- Coordinated patient referrals to ensure timely access to integrative wellness services.
- Managed scheduling for appointments and follow-ups with healthcare providers.
- Communicated effectively with patients regarding referral processes and appointment details.
Admin & Referral Coordinator
Journey Inward Counseling
05.2022 - 09.2023
- Coordinated patient referrals to appropriate therapists and specialists.
- Managed scheduling and follow-up for patient appointments and consultations.
- Maintained accurate records in electronic health record systems.
- Coordinated operations for 6 mental health providers; facilitated client referrals; scheduled appointments; verified insurance; collected co-pays; managed client records; scanned documents
- Remote
Office Manager/Referral Coordinator
Parent-Child Interaction Center
01.2015 - 01.2020
- Coordinated an office of 12+ mental health professionals and managed incoming calls and client referrals using a tracking system I created for timely assignment.
- Coordinated daily office operations and maintained a productive work environment.
- Managed scheduling for staff meetings and client appointments efficiently.
Education
AAS - Integrative Health Professions
Front Range Community College
High School Diploma -
Rocky Mountain High School
Fort Collins, COSkills
- Medical terminology
- HIPAA compliance
- Patient privacy standards
- Insurance verification
- Data entry and typing
- Scheduling and time management
- Task prioritization
- Verbal and written communication
- Phone etiquette
- Professional demeanor
- Customer service
Certification
- CPR certified, 04/25
- Certified Health and Wellness Coach
- Certified Yoga Instructor, 200 hour
- Mental Health First Aid Certified
Timeline
Instructional Paraprofessional
Poudre School District
10.2024 - Current
Referral Coordinator
Integrative Wellness Services
07.2023 - 09.2024
Admin & Referral Coordinator
Journey Inward Counseling
05.2022 - 09.2023
Office Manager/Referral Coordinator
Parent-Child Interaction Center
01.2015 - 01.2020
AAS - Integrative Health Professions
Front Range Community College
High School Diploma -
Rocky Mountain High School