LISA MARTINEAU
480-272-4718
SAN TAN VALLEY,AZ
Summary
Professional collections specialist with 12 years experience skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcome.
Overview
12
12
years of professional experience
Work History
Collectons Specialist
RainForest Plumbing and Air
01.2024 - Current
- Managed collections process, optimizing payment recovery strategies to enhance cash flow.
- Developed and maintained strong relationships with clients to resolve outstanding debts efficiently.
- Analyzed account histories to identify trends and implement effective collection techniques.
- Collaborated with cross-functional teams to improve billing accuracy and reduce disputes.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Optimized call schedules to reach customers at most effective times, increasing successful contact rates.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Collections Representative
Varsity Termite & Pest
02.2014 - 12.2024
- Negotiate to collect balance in full
- 300 - 500 outbound calls monthly with a goal of collecting owed debt
- Process payments
- Review collection reports to determine status and track open balances weekly to collect and close within 45 days
- Record information regarding financial status of customers
- Achieve collecting monthly goal of 30-35k
Customer Service
Varsity Termite & Pest
02.2014 - 12.2024
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving problems
- Offer advice and assistance to customers, paying attention to special needs or requests
- Respond to customer requests for services, documents or reports
- Schedule appointments and ensured accuracy of route for drivers
- Train new personnel on company operations and policies
Skills
- Report preparation
- Credit card processing
- Research
- Auditing
- Scanning
- 10 Key
- Data entry
- Filing
- Setting up new cell phones and equipment
- Ms word
- Ms excel
- Google docs
- Quickbooks
- Customer research
- Collections
- Account review
- Payment posting
- Outbound calling
- Account reconciliation
- Payment acceptance
- Payment plan management
- Microsoft office
- Word processing
- Payment processing
Timeline
Collectons Specialist
RainForest Plumbing and Air
01.2024 - Current
Collections Representative
Varsity Termite & Pest
02.2014 - 12.2024
Customer Service
Varsity Termite & Pest
02.2014 - 12.2024