Summary
Work History
Education
Skills
Timeline
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Lisa Martorano

Wexford,Pennsylvania

Summary

Graduate-level environmental law student with a background in regulatory compliance, risk monitoring, and data analysis. Supports policy-driven work through accurate documentation, client communication, and report preparation, with added experience in operational oversight, safety procedures, and team coordination across financial and hospitality settings.

Work History

Hospitality Roles (Server, Head Server, Banquet Server)

The Chadwick
Wexford, Pennsylvania
  • Delivered banquet service to guests during weddings and special events at Chadwick, contributing to memorable experiences.
  • Facilitated high-volume operations, delivering accurate and professional service to enhance guest satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated clearly with diverse groups and resolved issues promptly.
  • Coordinated logistics operations, ensuring adherence to quality standards and compliance with health and safety regulations.

Client Associate

Merrill Lynch
Pittsburgh, Pennsylvania
  • Reviewed client portfolios, recommending adjustments based on economic or situational developments to align with client goals.
  • Processed financial transactions accurately, ensuring compliance with regulatory standards and enhancing client trust.
  • Assisted clients with account inquiries, providing quality service and ensuring adherence to regulatory requirements.
  • Managed sensitive financial data and monitored risk accounts with accuracy and confidentiality.
  • Prepared detailed reports, charts, and documentation for regulatory and internal review.
  • Worked with team members to improve client onboarding and documentation processes.
  • Conducted cash audits and followed internal controls and financial policies.
  • Supported Merrill Lynch financial advisors with daily client service requests.

Manager / Key Holder / Trainer

Bar Louie
  • Trained over 40 employees on policies, safety codes, and standardized procedures to enhance team effectiveness.
  • Trained staff on guest service standards and restaurant procedures
  • Coordinated shift schedules, labor coverage, and daily floor assignments
  • Managed financial accuracy, including safe and drawer funds.
  • Enforced cash handling, POS accuracy, and closing procedures
  • Created and executed strategies that significantly improved customer satisfaction and loyalty.
  • Ensured operational compliance, safety procedures, and legal requirements were consistently met.

Education

Master of Legal Studies (MLS) - Environmental Law

Texas A&M University School of Law
12-2027

Bachelor of Science - Environmental Science

University of Phoenix
01-2025

Associate of Science - Criminal Justice

American InterContinental University
01-2022

Skills

  • Order management systems
  • Customer feedback reporting
  • Conflict resolution
  • Stakeholder communication
  • Time management
  • Microsoft Office 365
  • Data analysis
  • Report development
  • Regulatory compliance
  • Regulatory compliance and awareness
  • Staff training programs
  • Client communication
  • Data visualization
  • Environmental modeling
  • GIS

Timeline

Hospitality Roles (Server, Head Server, Banquet Server)

The Chadwick

Client Associate

Merrill Lynch

Manager / Key Holder / Trainer

Bar Louie

Master of Legal Studies (MLS) - Environmental Law

Texas A&M University School of Law

Bachelor of Science - Environmental Science

University of Phoenix

Associate of Science - Criminal Justice

American InterContinental University

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Lisa Martorano