Spenser Banning
Meansville,GA
Summary
Dependable professional with over five years in customer service and cash handling in high-volume settings. Proven track record in accurately processing transactions, resolving customer concerns, and maintaining operational efficiency. Currently pursuing a Bachelor's degree in Psychology with a 3.9 GPA, seeking an entry-level banking role in teller services or operations.
Overview
6
6
years of professional experience
Work History
Bartender/Server
The Cheesecake Factory
New Castle, DE
04.2021 - 07.2026
- Provided professional and attentive customer service in a high-volume environment while maintaining accuracy, efficiency, and a positive customer experience.
- Maintained comprehensive knowledge of products, pricing, ingredients, and customer accommodations to deliver accurate information and enhance customer experience.
- Accurately processed customer payments, including cash and credit/debit card transactions, while maintaining careful attention to transaction details.
- Operated POS systems to enter orders, process payments, and maintain accurate transaction records.
- Handled cash and financial transactions responsibly, ensuring compliance with payment processing and tip reporting procedures.
- Balanced multiple transactions and customer requests simultaneously while maintaining accuracy during busy periods.
- Resolved customer concerns professionally by identifying problems, determining appropriate solutions, and following through to ensure customer satisfaction.
- Demonstrated strong attention to detail while completing opening and closing responsibilities and maintaining organized work areas.
- Collaborated with team members and management to streamline daily operations in a fast-paced environment.
- Consistently adapted to changing priorities and high-volume workloads while maintaining professionalism and accuracy.
Customer Service Representative
VCA Animal Hospital
Newark, DE
03.2020 - 12.2020
- Provided professional customer service while managing a busy front desk and assisting clients with a variety of needs.
- Addressed customer questions and concerns, delivering timely information and assistance to enhance satisfaction.
- Processed customer payments, invoices, and financial transactions accurately.
- Entered and updated customer information in computer systems with attention to accuracy and confidentiality.
- Scheduled appointments and coordinated appointment flow to streamline daily operations and improve client experience.
- Managed multiple tasks simultaneously while maintaining organized records and accurate information.
- Maintained accurate records through data entry and filing, ensuring confidentiality and accessibility of information.
- Communicated effectively with veterinarians, technicians, and other staff to ensure efficient daily operations.
- Maintained a professional, organized, and welcoming front-desk environment.
Education
Bachelor's Degree - Psychology
Wilmington University
Wilmington, DE01-2027
High School Diploma -
Middletown High School
New Castle, DE06-2019
Skills
- Point-of-Sale (POS) Systems
- Cash handling
- Transaction Accuracy
- Customer Service
- Customer Interaction
- Customer Relationship Management
- Order Management Systems
- Attention to Detail
- Time Management
- Problem-Solving
- Decision-Making
- Conflict Resolution
- System adaptability
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Inventory management
Timeline
Bartender/Server
The Cheesecake Factory
04.2021 - 07.2026
Customer Service Representative
VCA Animal Hospital
03.2020 - 12.2020
Bachelor's Degree - Psychology
Wilmington University
High School Diploma -
Middletown High School