Lisa Maselli
Kissimmee,FL
Summary
Insurance sales specialist dedicated to building strong client relationships through effective communication and follow-up. Expertise in developing customized insurance options aligned with client needs while navigating multi-state compliance requirements. Strong conflict resolution skills contribute to enhanced customer satisfaction and retention.
Overview
23
23
years of professional experience
Work History
Licensed Insurance Sales Professional
STATE FARM
Campbell, California
12.2024 - 05.2026
- Licensed insurance professional in Property & Casualty, Life & Health in both California and Nevada, ensuring full compliance with multi-state regulations and policy standards.
- Educated clients on policy options and coverage details.
- Developed tailored insurance solutions for diverse client needs.
- Managed client relationships through effective communication and follow-up.
- Followed up with customers after the purchase of a policy to ensure they are satisfied with their purchase.
- Resolved customer complaints regarding product features or services related to their insurance policies.
- Collaborated with team members to enhance sales strategies and performance.
STORE MANAGER
STARBUCKS COFFEE
San Jose, California
05.2013 - 08.2024
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue..
- Developed and implemented a customer service program, enhancing service quality and customer satisfaction throughout the store.
FOOD AND BEVERAGE MANAGER AND DIRECTOR
COMPASS GROUP- MORRISON DIVISION
12.2002 - 04.2012
- Resolved complaints regarding food quality and service, enhancing resident satisfaction and improving overall dining experience.
- Collaborated with inter-departmental teams to create engaging events for residents and families, strengthening community interaction.
Education
BA - Mathematics
Niagara University
Skills
- Regulatory knowledge
- Sales strategy development
- Client relations
- Client engagement
- Post-sale engagement
- Effective communication
- Conflict management
- Problem solving
- Analytical thinking
References
References available upon request
Timeline
Licensed Insurance Sales Professional
STATE FARM
12.2024 - 05.2026
STORE MANAGER
STARBUCKS COFFEE
05.2013 - 08.2024
FOOD AND BEVERAGE MANAGER AND DIRECTOR
COMPASS GROUP- MORRISON DIVISION
12.2002 - 04.2012
BA - Mathematics
Niagara University