Lisa Mason
Canton,MS
Summary
Dynamic Patient Service Representative with a proven track record at Community Health Center of Southeast Iowa, enhancing operational efficiency and patient satisfaction. Skilled in conflict resolution and adept with electronic health records, I streamline processes and foster positive relationships, ensuring a compassionate and organized environment for patients and staff alike.
Dependable PSR serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Community Health Center of Southeast Iowa
10.2023 - 09.2025
- Managed approximately 100 patient inquiries daily, ensuring accurate information delivery and enhancing satisfaction.
- Led initiatives to enhance patient communication strategies, resulting in improved engagement and follow-up rates.
- Analyzed feedback data to identify trends and recommend changes for better patient experiences.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Proficient in EPIC, Artera, AirSpring phone systems to schedule appointments and communicate with patients and staff.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and healthcare providers to ensure seamless care coordination.
- Managed patient scheduling and appointment confirmations to enhance service delivery efficiency.
Bartender/ Server
The Broadway Grille
06.2016 - 02.2025
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Close the day and take care of the money and drawer.
- Manage the restaurants when manager not available.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Teacher Assistant
Burlington Community School District
09.2009 - 06.2021
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
- Collaborated with instructor to assist lesson and curriculum planning efforts.
- Attended to classroom details and logistics to maintain strong instructional environment.
- Administered quizzes and tests and documented grades.
- Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Entered data
- Used computer programs to create materials for lessons and teacher documentation.
Chiropractic Assistant
Rexroth Chiropractic Center
08.2004 - 08.2009
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed electric muscle stimulation, massage and mechanical traction.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled patient appointments for busy chiropractic office.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Inputted patient data into office's computer system and checked all information for accuracy.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted Doctor with insurance notes and correspondence.
- Assisted patients with intake processes and scheduling appointments.
Education
Associate Of Arts And Sciences - General Studies, With An Emphasis On Psychology.
Southeastern Community College
West Burlington, IA05.2022
Skills
- Conflict and Complaint Resolution
- Team Player
- Honest, trustworthy
- Problem solver
- Quick and enthusiastic learner
- Detail oriented
- Knowledgeable about computer programs
- Proficient in EPIC, Artera and multi-line phone system
Timeline
Patient Service Representative
Community Health Center of Southeast Iowa
10.2023 - 09.2025
Bartender/ Server
The Broadway Grille
06.2016 - 02.2025
Teacher Assistant
Burlington Community School District
09.2009 - 06.2021
Chiropractic Assistant
Rexroth Chiropractic Center
08.2004 - 08.2009
Associate Of Arts And Sciences - General Studies, With An Emphasis On Psychology.
Southeastern Community College