TaeShawn Smith
Columbus,OH
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Quantum Health
10.2024 - 06.2025
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Customer Care Representative
Express Scripts
09.2023 - 10.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Customer Care Representative
First Advantage
02.2022 - 03.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Supported continuous improvement initiatives within the department through active participation in meetings, workshops, and training sessions.
- Utilized advanced search techniques and databases to locate hard-to-find information on individuals during the background check process.
- Maintained strict confidentiality of sensitive personal information, ensuring compliance with legal guidelines and company policies.
- Reduced turnaround time for report completion with consistent attention to detail and prioritization of tasks.
- Improved client satisfaction rates by delivering timely and accurate background screening results.
Financial Customer Service Representative
Fiserv
07.2019 - 06.2020
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Disputes Specialist
Chase Card Services
01.2016 - 01.2017
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Prevented unnecessary escalations by addressing concerns effectively at the earliest stages of the dispute process.
- Maintained accurate records of all disputes, ensuring proper documentation was in place for future reference or audits.
Education
High School Diploma -
St. Francis DeSales High School
Columbus, OH06.2013
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Scheduling appointments
- Office administration
- Conflict resolution
- Patient follow-up
- Phone and email etiquette
- Problem-solving
- Multitasking and organization
- Compliance awareness
- Strong numeracy skills
- Transaction processing
- Credit solutions guidance
- Data entry
- Computer skills
- Microsoft office
- Issue and complaint resolution
- Call center operations
Timeline
Patient Service Representative
Quantum Health
10.2024 - 06.2025
Customer Care Representative
Express Scripts
09.2023 - 10.2024
Customer Care Representative
First Advantage
02.2022 - 03.2023
Financial Customer Service Representative
Fiserv
07.2019 - 06.2020
Disputes Specialist
Chase Card Services
01.2016 - 01.2017
High School Diploma -
St. Francis DeSales High School