Lisa Maurer
Loveland
Summary
Versatile retail and customer service leader with a strong focus on team development and operational efficiency. Expertise in associate training, sales performance enhancement, and cross-department collaboration to ensure optimal product availability and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Bakery Lead
Sam's Club
Loveland
08.2024 - Current
- Led bakery team operations and coordinated daily production planning to ensure timely product availability
- Trained and coached associates, enhancing performance and elevating customer service standards
- Managed product levels, minimizing waste and ensuring product availability
- Collaborated with fresh department leaders to improve sales and operations
Prepared Foods Lead
Sam's Club
Loveland
09.2021 - 09.2024
- Led associates in prepared foods department to enhance teamwork and productivity
- Developed team skills and streamlined operations to improve overall efficiency
- Analyzed sales trends to optimize production levels and meet customer demand
- Maintained strong food safety and customer service standards
Merchandising Lead
Sam's Club
Loveland
09.2020 - 09.2021
- Oversaw merchandising standards and inventory presentation
- Optimized product placement and organized sales floor to enhance customer experience
- Facilitated team productivity and aligned efforts with store goals
Home Meal Solutions
Sam's Club
Loveland
09.2019 - 09.2020
- Prepared and stocked fresh meal products to ensure availability and quality for customer satisfaction
- Maintained cleanliness and organization to uphold food safety and quality standards
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Café Associate
Sam's Club
Loveland
09.2018 - 09.2019
- Delivered exceptional customer service in fast-paced food service setting
- Prepared food items while ensuring high cleanliness standards were met
- Provided excellent customer service in fast-paced cafe environment.
- Prepared and served beverages and food items to customers.
- Maintained cleanliness and organization of cafe area and equipment.
Customer Service Cashier
The Home Depot
Flagstaff
01.2014 - 01.2015
- Delivered friendly, efficient customer service, enhancing customer satisfaction
- Assisted customers with purchases and returns
- Maintained accurate cash handling procedures, ensuring financial integrity
- Promoted company credit card programs, increasing customer enrollment rates
Food Service Associate
Sodexo
Flagstaff
01.2013 - 01.2014
- Provided food service support for students at Northern Arizona University
- Assisted in food preparation and provided customer service to enhance dining experience
- Ensured cleanliness and upheld food safety standards to promote a safe dining environment
Cashier / Customer Service
Safeway
Flagstaff
01.2011 - 01.2012
- Guided customers in selecting products and addressing inquiries to enhance shopping experience
- Processed cash transactions with accuracy to ensure customer satisfaction and efficient service
- Stocked merchandise and maintained store cleanliness
Head Cashier
Bashas'
Mesa
01.1991 - 01.2007
- Oversaw cashier support and daily operations to maintain smooth transaction flow
- Trained new hires on customer service techniques and register operations, ensuring efficient onboarding
- Provided customer service support across multiple store locations, enhancing customer experience
- Assisted with front desk customer service responsibilities
- Stocked merchandise and maintained store organization
Education
High School Diploma -
Chaparral High School
Scottsdale, AZ06-1990
Skills
- Bakery Operations Management
- Bakery Product Display
- Inventory & Product Availability
- Sales Strategy Development
- Team Leadership
- Associate Training & Coaching
- Hiring & Onboarding
- Retail Operations
- Customer Service
- Cash Handling
- Cross-Department Collaboration
- Problem Solving
Timeline
Bakery Lead
Sam's Club
08.2024 - Current
Prepared Foods Lead
Sam's Club
09.2021 - 09.2024
Merchandising Lead
Sam's Club
09.2020 - 09.2021
Home Meal Solutions
Sam's Club
09.2019 - 09.2020
Café Associate
Sam's Club
09.2018 - 09.2019
Customer Service Cashier
The Home Depot
01.2014 - 01.2015
Food Service Associate
Sodexo
01.2013 - 01.2014
Cashier / Customer Service
Safeway
01.2011 - 01.2012
Head Cashier
Bashas'
01.1991 - 01.2007
High School Diploma -
Chaparral High School