Lisa M. Carattini
Healthcare Administration Professional
Hamden
Summary
Strategic healthcare professional with 15+ years of experience leading operational performance, regulatory compliance, and provider-payer coordination across major health systems and medical practices. Adept at building and executing market strategies, expanding into new areas, and optimizing benefit design to drive membership growth, profitability, and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Intake Coordinator & Clinical Secretary
Yale University / Yale New Haven Health
01.2021 - Current
- - Partner with providers, payors, and internal teams to align benefit structures and referral workflows, supporting network expansion and patient access.
- - Monitored referral volumes, insurance verification, and reimbursement processes to ensure compliance and support financial performance.
- - Developed insights into competitive benefit designs and coverage gaps to support strategic recommendations.
- - Supported multi-department scheduling protocols and compliance tracking, ensuring operational consistency across service lines.
- Evaluated current organizational processes in order to identify inefficiencies and develop innovative solutions that increased project success rates.
- Managed high call volumes while maintaining professionalism and ensuring all inquiries were addressed promptly.
- Streamlined daily operations, effectively managing a team of intake coordinators to ensure timely processing of patient information.
Medical Office Administrator
Murphy Medical Associates
01.2019 - 01.2021
- - Led intake, insurance verification, and patient services across multiple specialties, ensuring compliance with payer and regulatory requirements.
- - Partnered with risk management and finance teams to address claim denials and reduce financial risk exposure.
- - Oversaw data-driven process improvements that enhanced efficiency and patient retention.
- - Supported expansion into new service areas by aligning insurance verification workflows and benefit structures with payer requirements.
Medical Receptionist
Comprehensive Pain & Headache Treatment Center
01.2015 - 01.2019
- - Coordinated insurance eligibility and authorization processes, enabling providers to deliver services aligned with plan requirements.
- - Monitored reimbursement and denial patterns, escalating trends to support corrective strategy development.
- - Enhanced patient retention and operational efficiency by streamlining scheduling and intake workflows.
- - Assisted in payer negotiations and benefit clarification, ensuring accurate cost structures for patients and providers.
- Managed multi-line phone system and pleasantly greeted patients.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Laboratory Assistant
Millennium Health
01.2011 - 01.2015
- - Processed and documented lab specimens, ensuring compliance with payer, risk, and insurance protocols.
- - Partnered with medical management teams to align testing documentation with coverage requirements.
- - Trained new hires on compliance standards and lab tracking procedures to maintain operational integrity.
- Streamlined reporting processes between clinical departments using customized templates that improved readability while reducing administrative burden on lab personnel.
Education
High School Diploma - Business & Healthcare Administration
Drake Business School
New York, NY01.2000
Skills
- Market strategy development
- Regulatory assessment
- Provider relations management
- Interdepartmental team management
- Timely follow-up communication
- Collaborative teamwork
Timeline
Intake Coordinator & Clinical Secretary
Yale University / Yale New Haven Health
01.2021 - Current
Medical Office Administrator
Murphy Medical Associates
01.2019 - 01.2021
Medical Receptionist
Comprehensive Pain & Headache Treatment Center
01.2015 - 01.2019
Laboratory Assistant
Millennium Health
01.2011 - 01.2015
High School Diploma - Business & Healthcare Administration
Drake Business School
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