Lisa McCloud-Collins
Bush,LA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Tech-savvy and not afraid of change management. While I have enjoyed moving around, meeting new people and learning new cultures in my career, I am now moving back to Louisiana for good. I am looking for a new opportunity to use my transferable skills in a new position.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
AdventHealth
Candler, NC
02.2023 - 02.2024
- Organized patient charts before each day's clinic sessions began.
- Scheduled appointments for patients via phone and in person.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Registered new patients into Epic accurately entering demographic information.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Incorporated outside records into charts and EHR.
Senior Admissions Representative
South College
Asheville, NC
01.2022 - 04.2023
- Use resources to continuously prospect for new leads and referrals
- Move the prospects toward commitment, close sales that exceed required expectations
- Monitor weekly/monthly outcomes to meet goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through Virtual/phone conversations.
- Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
- Converted leads to enrollments at rate of 72%.
Medical Assistant
Ochsner Health systems
Mandeville, LA
01.2021 - 01.2022
- Worked in Behavioral health
- My responsibilities included answering phones, scheduling, updating EMR, vitals, etc
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system, Epic
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Salon Owner/Operator
mccloud9Hairstudio
Covington, LA
11.2018 - 01.2021
- Sales, customer service, cut/color, payroll etc
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Director of Admissions
virginia college
Pensacola, FL
11.2015 - 10.2018
- Hiring and training admissions staff then doing their quarterly/yearly reviews
- Created sales training and performed quality control for daily operations
- Analyzed phone data and metrics to help meet/ exceed quarterly budgets
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed student data systems related to admissions activities.
- Attended conferences and workshops to stay current with trends in higher education admissions practices.
- Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
- Recruited, hired and oriented departmental staff.
Director of Admissions
College of healthcare professions
Houston, TX
10.2011 - 10.2015
- This was a start-up online college
- Project leader for developing affiliate lead vendor relationships and updating website to obtain SEO leads
- Hiring and training admissions staff then doing their quarterly/yearly reviews
- Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
- Recruited, hired and oriented departmental staff.
- Monitored progress of admitted students throughout their enrollment process.
- Prepared reports on enrollment trends to inform institutional planning decisions.
- Implemented technology solutions designed to improve efficiency of admissions operations.
- Improved individual departments by working closely with faculty to reorganize class loads, promote resource utilization and modernize equipment.
- Planned, administered and controlled budgets to maintain accurate records and produce reports.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
Education
Cosmetology Diploma - Cosmetology
Paul Mitchell The School - Houston
Houston, TX01-2014
Medical assistant diploma - Medical Assisting
Professional Skills Institute
Toledo, OH01-2001
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT - Business Administration And Management
Everest University Online
Tampa, FLSkills
- Strong interpersonal & communication skills
- MS Office Suite
- WPM: 90
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Attention to detail
- Excellent Organizational skills
- Poised under pressure
- Medical Terminology
- Data Entry
- Patient Scheduling
- HIPAA Compliance
- Electronic Medical Records
- Analytical Decision-Making Skills
- Human Anatomy and Physiology
- Team Management and Supervision
- Customer Relationship Management (CRM)
Activities
- Painting
- Hiking
- Fishing
- Attending Concerts
Certification
- CCMA #D4B3B3B7 Exp: 12/12/2025
References
References available upon request.
Timeline
Medical Assistant
AdventHealth
02.2023 - 02.2024
Senior Admissions Representative
South College
01.2022 - 04.2023
Medical Assistant
Ochsner Health systems
01.2021 - 01.2022
Salon Owner/Operator
mccloud9Hairstudio
11.2018 - 01.2021
Director of Admissions
virginia college
11.2015 - 10.2018
Director of Admissions
College of healthcare professions
10.2011 - 10.2015
Cosmetology Diploma - Cosmetology
Paul Mitchell The School - Houston
Medical assistant diploma - Medical Assisting
Professional Skills Institute
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT - Business Administration And Management
Everest University Online