Lisa McFadden
Amarillo,TX
Summary
Professional with experience in project management, employee training, and customer service, demonstrating a commitment to safety compliance and operational efficiency. Conducted weekly staff meetings to address project updates and foster collaboration among team members, resulting in improved communication and problem-solving. Developed and implemented store policies aimed at enhancing customer satisfaction, while maintaining accurate records of employee performance and attendance. Oversaw daily operations, ensuring adherence to safety regulations and resolving technical issues related to equipment or software.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
18
18
years of professional experience
Work History
Team Leader
Walmart
Amarillo, TX
06.2022 - 03.2025
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
CO Store Manager
Ollie's Bargin Outlet
Amarillo, TX
07.2020 - 04.2021
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Maintained accurate records of employee attendance and performance reviews.
- Conducted weekly staff meetings to review sales goals, store promotions, and customer feedback.
- Provided excellent customer service by addressing inquiries, resolving complaints, and demonstrating product features.
- Resolved technical problems related to equipment or software used throughout the store.
- Oversaw daily operations including opening and closing duties, scheduling shifts, assigning tasks to team members.
Store Manager
Cefcostores
Amarillo, TX
06.2007 - 06.2014
- Planned special promotions or discounts based on market trends.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Skills
- Project management
- Employee training
- Customer service
- Safety compliance
Timeline
Team Leader
Walmart
06.2022 - 03.2025
CO Store Manager
Ollie's Bargin Outlet
07.2020 - 04.2021
Store Manager
Cefcostores
06.2007 - 06.2014