Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Lisa McGehee

OKEMOS,MI

Summary

Seeking a part or full-time job in the customer service sector of the hospitality or educational system as well as a remote customer service position.


Hardworking and passionate job seeker with strong organizational skills. Has worked in the hospitality industry for over 20 years. Worked in a call center NPIC (National Passport Information Center) assisting callers with passport applications, renewals, lost or stolen passports etc. Ready to help team achieve company goals.

Overview

26
years of professional experience
1
Certification

Work History

Superior Hospitality Management

Guest Service Manager
04.2023 - Current

Job overview

  • Oversee day-to-day operations at the Best Western & Comfort Inn Hotels in Okemos ensuring and maintaining an environment where hotel guests are comfortable and will continue to return

PECKHAM

Customer Service Representative
03.2024 - 11.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Central Michigan Inns, Inc.

Hospitality Manager
08.1999 - 04.2023

Job overview

  • Oversaw day-to-day operations of 160 room hotel with staff from multiple departments
  • Greeted and assisted guests and gathered information pertaining to reservation requests
  • Established and upheld high standards promoting customer service
  • Hired and trained new employees demonstrating best methods for serving clients and guests
  • Maintained operation during pandemic with strict adherence to health and safety standards with a small crew of dedicated employees

Education

Lansing Community College
Lansing, MI

University Overview

Northern Michigan University
Marquette, MI

University Overview

Skills

  • Account management
  • Microsoft excel and word
  • Guest complaint resolution
  • Guest Services
  • Front office operations
  • Reservation systems

Certification

  • CM - Certified Manager Certification
  • CPR Certified

Timeline

Customer Service Representative
PECKHAM
03.2024 - 11.2024
Guest Service Manager
Superior Hospitality Management
04.2023 - Current
Hospitality Manager
Central Michigan Inns, Inc.
08.1999 - 04.2023
Northern Michigan University
Lansing Community College
Lisa McGehee