LISA MCILWAIN
Overview
13
13
years of professional experience
Work History
Paraprofessional
Jackson County School | Special Ed
07.2021 - Current
- Supported classroom instruction by facilitating lessons in a specialized educational environment
- Provided attentive supervision and guidance to students ensuring a safe and productive learning atmosphere
- Regularly collected and analyzed student data tracking progress and individual needs effectively
- Offered personalized assistance to students with moderate disabilities fostering their academic and social development
- Collaborated with educators in crafting comprehensive reports for Individualized
- Education Plans contributing valuable insights and observations.
Administrator
Noble1 Solutions
10.2015 - 03.2020
- Supervised 400+ contracts monthly for designated clients ensuring adherence to terms and agreements
- Served as the main point of contact for clients with active contracts offering proactive support and solutions
- Led end-to-end contracting administration processes for the IT Department ensuring seamless operations
- Strategically assigned technicians to address escalated customer calls ensuring timely resolution
- Collaborated cross-functionally with accounting, technician, and sales teams fostering cohesive teamwork
- Managed customer account data meticulously within Harmony and Salesforce platforms maintaining up-to-date records
- Initiated all invoicing procedures to the accounting department guaranteeing timely and accurate billing.
Lead Customer Service Rep
GoldMax
09.2011 - 12.2014
- Effectively communicated product details and care instructions to customers ensuring informed purchasing decisions
- Utilized various computer programs including Salesforce, Office Libre, Microsoft Office
- Suite, ADP, When to Work, Cash Pro, Blackboard, and BWI with accuracy and attention to detail.
Skills
- Active Listening
- Sales Expertise
- Microsoft Excel
- Customer Relations
- Report Preparation
- Order Fulfillment
- Retail Sales Customer Service
- Microsoft Word
- Conflict Mediation
- Office Equipment Proficiency
- Reading Comprehension
- Travel Planning
- Conflict Resolution
- Closing Sales
- Computer Proficiency
- Records Preparation
- Training Development Aptitude
- Recordkeeping Strengths
- Professional Telephone Demeanor
- CRM Software
- Multi-Line Telephone Operation
- Critical Thinking
- Product Promotion
- Data Evaluation
- Customer Consulting
- Administrative Support
- Typing Proficiency
- POS Systems Expertise
- Clerical Support
- Customer Relationship Management
- Document Control
- Administrative and Office Support
- Sales Quota Achievement
- Membership Inquiries and Renewals
- Research
- Documentation
- Spreadsheets
- Proofreading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offTimeline
Paraprofessional
Jackson County School | Special Ed
07.2021 - Current
Administrator
Noble1 Solutions
10.2015 - 03.2020
Lead Customer Service Rep
GoldMax
09.2011 - 12.2014
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