Lisa McNeil
Las Vegas,Nevada
Summary
Energetic, results-driven professional with superior experience in customer service, sales, tech support, and CRM operations. An accomplished problem solver with the ability to multitask, and close deals at a high percentile. Successful track record using active listening, empathy, and rapport building via telephone, email,and chat.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service & Tech Support Representative
Insync Staffing
08.2021 - 02.2025
- Assisted VA Home health patients over the phone with taking their vitals and getting the results transmitted over to the doctor's office
- Assisted patients with troubleshooting devices
- Walked patients through setting up and maintaining their medical accounts
Customer Service Resentative
Sitel Staffing/ Intuit Turbo Tax
07.2014 - 08.2021
- Provided support via phone, chat, & email channels
- Answered questions about Turbo Tax products and tax return software
- Helped customers find tax returns and amendments
- Assisted customers with logging in, downloading, and navigating Turbo Tax software
- Escalate calls when necessary
Customer Service Representative
nTech Staffing/ Acentra Health
02.2013 - 07.2014
- Filed appeals for patients being discharged too early from the hospital, hospice, & skilled nursing facilities due to Medicare non payment
Customer Care Representative
E-Concierge
01.2010 - 02.2013
- Resolved escalated customer complaints, in a professional manner, finding appropriate solutions to ensure customer retention
- Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings
- Consistently met or exceeded monthly sales targets by effectively promoting products and services to customers
Education
GED -
Pacomia Skills Center
Pacoima, CA01-1994
Skills
- Ticketing systems
- Call center experience
- Hardware troubleshooting
- Organization
Accomplishments
- Supervised team of 5 staff members.
Timeline
Customer Service & Tech Support Representative
Insync Staffing
08.2021 - 02.2025
Customer Service Resentative
Sitel Staffing/ Intuit Turbo Tax
07.2014 - 08.2021
Customer Service Representative
nTech Staffing/ Acentra Health
02.2013 - 07.2014
Customer Care Representative
E-Concierge
01.2010 - 02.2013
GED -
Pacomia Skills Center
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