Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Medeiros

Cape Coral,FL

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at BJ's Wholesale through efficient transaction handling and problem-solving. My expertise in espresso preparation and my commitment to workplace safety have consistently contributed to creating welcoming atmospheres and fostering customer loyalty. My leadership at Dunkin' Donuts showcases my ability to train staff and manage inventory effectively.

Overview

16
16
years of professional experience

Work History

Café/barista

Farmer Joe's Produce
03.2024 - Current
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
  • Showcased artistic flair through latte art designs that delighted customers and encouraged social media sharing.

Cashier

BJ's Wholesale
10.2020 - 06.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register to record transactions accurately and efficiently.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Maintenance

All About Sliders
03.2019 - 01.2020

Repaired wheels on sliding glass doors.

Performed installation of locks and handles on sliding glass doors.

Cashier

Walgreen
05.2013 - 01.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register to record transactions accurately and efficiently.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Shift Leader

Dunkin' Donuts
02.2009 - 11.2013
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

High School Diploma -

Estero High
Estero, FL
05.2006

Skills

  • Reliability and punctuality
  • Espresso preparation
  • Workplace safety
  • Cleanliness maintenance
  • Food service
  • Beverage making
  • Order taking
  • Product upselling
  • Food safety

Timeline

Café/barista

Farmer Joe's Produce
03.2024 - Current

Cashier

BJ's Wholesale
10.2020 - 06.2021

Maintenance

All About Sliders
03.2019 - 01.2020

Cashier

Walgreen
05.2013 - 01.2020

Shift Leader

Dunkin' Donuts
02.2009 - 11.2013

High School Diploma -

Estero High
Lisa Medeiros