Lisa M Hoes
Waelder
Summary
Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management.
Overview
19
19
years of professional experience
Work History
Quality Assurance Analyst I
USAA Federal Savings Bank
10.2021 - Current
- CTR’s
- SARS
- Alerts
- Fraud Prevention
- Quality Testing Team
- Knowledge of all BSA/AML, OFAC & CIP Policies and Procedures
Senior Compliance Analyst
State Bank of Texas
09.2019 - 10.2021
- High Risk Monitoring
- OFAC
- Quarterly Reviews
- Monthly Work list Reviews
- SAR’S
- Knowledge of all BSA/AML, OFAC & CIP Policies and Procedures
Assistant BSA Officer
The Bank & Trust of B/CS
12.2012 - 08.2019
- High Risk Monitoring
- OFAC
- Quarterly Reviews
- CTR’S
- Monthly Work list Reviews
- SAR’S
- Knowledge of all BSA/AML, OFAC & CIP Policies and Procedures
Verifications/Quality Control
05.2009 - 12.2012
- Verify all new accounts opened
- Review all daily maintenance
- Handle all Drafts/ Collections
- Daily CTR reports
- Fraud
Senior Teller
09.2005 - 05.2009
- Daily cash handling, deposits and withdrawals
- Open/Close/Balance the Branch
- Handle cash machines, cashier’s checks, money orders, travelers checks, customer service
- Programs: Lexis Nexis, Jack Henry, Fiserv, ECAMS, SAFIRE
Education
Real Estate Certificate -
Blinn College
Frontline Manager Leadership Certificate -
Texas A&M University
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Quality assurance controls
- Root-cause analysis
- Deductive reasoning
- Process implementation
- SharePoint
- Critical thinking
- QA reporting
- Results validation
- QA planning
- Teamwork and positive attitude
- Documentation skills
Profiles - Linkedin
www.linkedin.com/in/lisa-hoes-291782226
Programs
- Lexis Nexis
- Jack Henry
- Fiserv
- ECAMS
- SAFIRE
Timeline
Quality Assurance Analyst I
USAA Federal Savings Bank
10.2021 - Current
Senior Compliance Analyst
State Bank of Texas
09.2019 - 10.2021
Assistant BSA Officer
The Bank & Trust of B/CS
12.2012 - 08.2019
Verifications/Quality Control
05.2009 - 12.2012
Senior Teller
09.2005 - 05.2009
Frontline Manager Leadership Certificate -
Texas A&M University
Real Estate Certificate -
Blinn College
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