Summary
Overview
Work History
Education
Skills
Profiles - Linkedin
Programs
Timeline
Generic

Lisa M Hoes

Waelder

Summary

Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management.

Overview

19
19
years of professional experience

Work History

Quality Assurance Analyst I

USAA Federal Savings Bank
2021.10 - Current
  • CTR’s
  • SARS
  • Alerts
  • Fraud Prevention
  • Quality Testing Team
  • Knowledge of all BSA/AML, OFAC & CIP Policies and Procedures

Senior Compliance Analyst

State Bank of Texas
2019.09 - 2021.10
  • High Risk Monitoring
  • OFAC
  • Quarterly Reviews
  • Monthly Work list Reviews
  • SAR’S
  • Knowledge of all BSA/AML, OFAC & CIP Policies and Procedures

Assistant BSA Officer

The Bank & Trust of B/CS
2012.12 - 2019.08
  • High Risk Monitoring
  • OFAC
  • Quarterly Reviews
  • CTR’S
  • Monthly Work list Reviews
  • SAR’S
  • Knowledge of all BSA/AML, OFAC & CIP Policies and Procedures

Verifications/Quality Control

2009.05 - 2012.12
  • Verify all new accounts opened
  • Review all daily maintenance
  • Handle all Drafts/ Collections
  • Daily CTR reports
  • Fraud

Senior Teller

2005.09 - 2009.05
  • Daily cash handling, deposits and withdrawals
  • Open/Close/Balance the Branch
  • Handle cash machines, cashier’s checks, money orders, travelers checks, customer service
  • Programs: Lexis Nexis, Jack Henry, Fiserv, ECAMS, SAFIRE

Education

Real Estate Certificate -

Blinn College

Frontline Manager Leadership Certificate -

Texas A&M University

Skills

  • Quality assurance
  • Quality processes
  • Data analysis
  • Mentoring and training
  • Quality assurance controls
  • Root-cause analysis
  • Deductive reasoning
  • Process implementation
  • SharePoint
  • Critical thinking
  • QA reporting
  • Results validation
  • QA planning
  • Teamwork and positive attitude
  • Documentation skills

Profiles - Linkedin

www.linkedin.com/in/lisa-hoes-291782226

Programs

  • Lexis Nexis
  • Jack Henry
  • Fiserv
  • ECAMS
  • SAFIRE

Timeline

Quality Assurance Analyst I

USAA Federal Savings Bank
2021.10 - Current

Senior Compliance Analyst

State Bank of Texas
2019.09 - 2021.10

Assistant BSA Officer

The Bank & Trust of B/CS
2012.12 - 2019.08

Verifications/Quality Control

2009.05 - 2012.12

Senior Teller

2005.09 - 2009.05

Frontline Manager Leadership Certificate -

Texas A&M University

Real Estate Certificate -

Blinn College
Lisa M Hoes