Lisa Middleton
Venice,FL
Summary
Healthcare professional prepared for telephonic nursing responsibilities. Skilled in patient communication and health management, consistently delivering quality care and support. Recognized for team collaboration and adaptability in dynamic healthcare environments. Proficient in patient assessment, care coordination, and empathetic communication.
Professional nurse with strong expertise in telehealth and patient care. Adept at triage, patient education, and care coordination, ensuring optimal outcomes. Skilled in team collaboration and adaptable to changing needs, consistently delivering reliable results. Known for empathetic communication, critical thinking, and problem-solving abilities.
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Telephonic Nurse
LifeHealth
Littleton, CO
08.2025 - 10.2025
- Telehealth Nurse / Telephone triage / Nurse Advice Line
- Provided telephonic triage and health advice to patients based on clinical protocols.
- Assessed patient needs and coordinated care plans in collaboration with healthcare providers.
- Educated patients on medication management, treatment options, and preventive health measures.
- Demonstrated exceptional time management skills while managing a high volume of incoming calls from diverse patient populations daily.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Chemo Infusion Nurse
Florida Cancer Specialists and Research Institute, LLC
Venice, FL
06.2024 - 08.2025
- Critical Thinking
- Prioritization
- Multi-tasking
- Team Collaboration
- Customer Service
- Administered intravenous therapies and medications according to established protocols.
- Monitored patient vital signs, ensuring prompt response to changes in condition.
- Educated patients and families on treatment plans and potential side effects.
- Collaborated with multidisciplinary teams to optimize patient care strategies.
- Maintained accurate medical records, enhancing documentation accuracy and compliance.
- Prepared chemotherapy doses and iron infusions for patient treatments as per physicians' orders.
Occupational Health Nurse
WorkCare
Burlington, VT
08.2017 - 10.2024
- Multi-disciplinary Team Collaboration
- OSHA 30 Certified
- Workplace Accident/ Worker Compensation Management and Care
- Phone Triage
- Multi-tasking
ADON
Aspire at Venice
Venice, FL
11.2023 - 04.2024
- Supervised nursing staff to ensure compliance with patient care standards and safety protocols.
- Implemented effective training programs for new nursing staff, enhancing onboarding efficiency and knowledge retention.
- Developed and maintained quality assurance processes to monitor patient outcomes and improve care delivery.
- Collaborated with multidisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Oversaw infection control efforts throughout the facility, contributing to reduced transmission rates among patients and staff members alike.
- Led quality improvement initiatives focused on reducing hospital-acquired infections, enhancing overall patient safety measures.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients, ensuring optimal health outcomes.
- Assisted in the recruitment, hiring, and retention of top nursing talent by participating in job fairs, conducting interviews, and providing mentorship to new hires.
- Collaborated with staff, management, and external groups to coordinate patient care.
RN Emergency Department / Urgent Care
The University of Vermont Medical Center
Burlington, VT
11.1990 - 06.2015
- Triage
- Critical Thinking
- Prioritization
- Multi-tasking
- Administered medications and monitored patient responses to treatments.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Conducted comprehensive assessments to evaluate patient needs and progress.
- Educated patients and families on health management and disease prevention strategies.
- Mentored junior nursing staff, fostering professional development and best practices.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
Associate degree - Nursing RN
University of The State of New York
Albany, NYDiploma - Nursing
Southeastern Regional Technical Center
North Easton, MA10.1992
Skills
- Microsoft Outlook
- Workers' compensation law
- Urgent care
- Supervising nurse experience
- Emergency medicine
- Computer skills
- IV infusion
- Excellent written/ verbal communication, Excellent computer/EMR skills, Excellent assessment skills and judgement, Excellent customer/ client service, Excellent nursing skills
- Workers' compensation claims
- Leadership
- Electronic health records (EHR) management
- Triage Phone triage
- Critical care experience
- Time management
- Interviewing
- Computer operation
- Data collection
- EMR systems
- Client services
- HIPAA compliance
- Clinical assessment
- Follow-up care
- Ethical practice
- Patient advocacy
- Initial injury intake
- Telephone consultations
- Teamwork
- Problem-solving abilities
- Multitasking
- Compassionate and caring
- Reliability
- Critical thinking
- Strong clinical judgment
Certification
- RN Expires: March 2027 State: TX
- RN Expires: July 2026 State: FL
- OSHA 30 Present
- Certification in Infection Prevention & Control
- RN License State of TEXAS June 2025 to March 2027
- Nurse Licensure Compact (NLC) May 2025 to July 2026 Issued in Florida
- First Aid Certification
- Certified Registered Nurse Infusion
- ONS/ONCC Chemotherapy Immunotherapy Certificate
- RN License
- Driver's License
- BLS Certification
- AED Certification
- Infection Control Certification
- IV Certification
Languages
English
Timeline
Telephonic Nurse
LifeHealth
08.2025 - 10.2025
Chemo Infusion Nurse
Florida Cancer Specialists and Research Institute, LLC
06.2024 - 08.2025
ADON
Aspire at Venice
11.2023 - 04.2024
Occupational Health Nurse
WorkCare
08.2017 - 10.2024
RN Emergency Department / Urgent Care
The University of Vermont Medical Center
11.1990 - 06.2015
Diploma - Nursing
Southeastern Regional Technical Center
Associate degree - Nursing RN
University of The State of New York