Lisa Miller
Mission Viejo,CA
Summary
Dynamic professional with a proven track record at Joann Fabrics, excelling in customer service and cash handling accuracy. Skilled in training and mentoring staff, I enhanced team performance and resolved customer complaints effectively, fostering loyalty and satisfaction. My experience as a Special Education Teacher further honed my communication and adaptive strategies for diverse needs.
Overview
26
26
years of professional experience
Work History
Keyholder/Cashier Manager
Joann Fabrics
01.2024 - 06.2025
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained new staff on store policies, procedures, and customer service best practices.
- Executed daily sales floor operations to maintain a welcoming shopping environment.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Special Education Teacher
Los Angeles Unified School District, LAUSD
09.1999 - 06.2021
- Supported individualized education plans through targeted instruction and adaptive strategies.
- Collaborated with teachers to implement classroom accommodations for diverse learning needs.
- Assisted in developing behavioral intervention plans to promote positive student engagement.
- Monitored student progress, providing feedback to educators and parents on development goals.
- Facilitated communication between students, families, and educational professionals to enhance understanding of needs.
Education
Associate of Arts - Business Administration
Los Angeles Pierce College
Woodland HillsSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Bank deposits
- Staff training and development
- Staff oversight
Timeline
Keyholder/Cashier Manager
Joann Fabrics
01.2024 - 06.2025
Special Education Teacher
Los Angeles Unified School District, LAUSD
09.1999 - 06.2021
Associate of Arts - Business Administration
Los Angeles Pierce College
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