Jessica Fleming

Proven professional with a strong background in customer service and cash handling, as demonstrated at Melissa's Treasures And Moore. Skilled in enhancing customer satisfaction and managing financial transactions with integrity. Achieved significant reductions in shrinkage at Kohls Department Store through effective loss prevention strategies. Exhibits exceptional work ethic, patience, and empathy, ensuring high levels of client and employer satasfaction. I work really well with customers. Even as Loss Prevention.

~,Later the company changed up a bit, and had us dress up instead of down....and made us wear our name badges.

At a District meeting, I was asked to explain and teach a room full of other Loss Prevention Supervisors the switch in our not so Incognito ways. And, become part of everyone's job. Except registers, because we still had to look for shortages ect. Before that, I always helped clean, fold whatever when ever needed.

~I also had a side hustle of making grapevine wreaths and Landscaping, working with flowers and People hired me to plant their flowers. All while working at Kohls's.

~I left Kohl's as I had very sore arthritis in my hips, not knowing what it was, I went to my Dr and found out I needed two hip replacements. Inherited from my Father.

~So the summer of 2015 after recovering from two hip replacements, I went back to work slowly and I got a spot at Cornwall Turkey Farm, Craftshow selling beaded braclets and headbands.

~I also had a side hustle of making everyone wanted them. I also did landscaping and hired to peoples flowers.

~I left Kohl's as I had very sore arthritis in my hips, not knowing what it was, I went to my Dr and found out I needed two hip replacements. Inherited from my Father.

~So the summer of 2015 recovering from two hip , went back to work slowly and I got a spot at Cornwell's Turkey farm for 2 Arts and craft shows and sold Beaded Bracelets and headbands. Sold all the headbands in 20 minutes! It was fun.

I began working taking care of an elderly man for about two years Then went on to work at Charitable Union, Then was asked to come work for Melissa's Treasures, I worked for her for about two years, and left there on good terms.

~I am a Christian woman who goes to church every Sunday.

~I volunteer to work in the kitchen at my church every Sunday. Picking up the donuts, I make coffee, fluff the donuts, pour apple juice for the kiddos before church begins.

I also, volunteer to make meals, for shut ins, or people who are sick. And I bring them homemade meals, for my church. I also volunteer to serve food after funerals, at my church.

~I also used to volunteer for Woman's Co-op, Fundraising for the "Chair Affair" and delivering hamburg to the needy

~I would love to work for you Part Time.

~Please know that you will not be sorry. I am a team player and enjoy co-workers. years. Then went on to be Gift shop Manager at Charitable union.

~I love retail and I am positive you will enjoy my work.

• Trained and mentored many employees. In salon for 9 years.
• Multitasked a job, college and children.
• Supervised team of many staff members. At many jobs.
• Completed manager training programs
• Promoted to Manager after only 6 month for exceptional performance. At Great Expectations, at lakeview Square Mall
• Work at JC Penny's and was found to be so good at it, Two Executives from Felpausch showed up at my job! And, made me an offer to come start their Loss Prevention Program for them, so I did. worked and train officers to work the many grocery stores. As I worked them also. Sometimes staying over night to catch late night employees.
• Began working Kalamazoo Kohl's, because I knew one was coming to battle Creek, And I wanted that job and got it.
• Was key holder at both Charitable Union and Kohl's.
• I changed cores in doors at Kohls 4-5 times which was over 100 cores, when ever a manager lost their keys. Changed batteries in fire exit doors and lights, conducted fire alarms, Tornado drills.
• Was Loss Prevention Officer, to Loss Prevention Supervisor Kohls Department store, my knowledge of the job was over and beyond, Catching the shoplifter(numbers) were so high with no errors.
• Had a love for re-wrap and teaching it. Because no one wants to purchase an already opened package, which later became a loss.
• Collaborated with team of 200 + in the development of Mis-mated shoe program. Then went companywide, until they started putting ink tags on all shoes.

~ At KCC someone came in and asked who wanted to catch shoplifters at JC Penny's and I raised my hand. I worked there about two years. By this time I owned a beauty Salon and Managed that with 5 girls, working for themselves, renting a booth from me.

~I then, while working at JC Penny's, a couple men came in From Feldpausch grocery store and asked for me by name. We met in my office and they asked if I would come and manage their Loss Prevention at all the grocery stores at a higher pay then I was making at JC Penny's and I began showing them how to control their more expensive items, by moving them towards front of store or in an isles easier to see. I hired many men and women and trained them to catch shoplifters, gave them schedules every other week. Worked myself, sometimes staying all night and did same thing at Kohl's to catch a expected employee, even going to Kalamazoo Kohl's, to do the same thing. I was very good at it.

~At Kohls I received many awards, a lot on safety. Even created ideas to keep employees in the WANT, not not get hurt. That later were used Nationwide. This is before they had ink tags and wire controls over expensive items. I came up with a great idea to keep them from having so many mismated shoes, because that was a huge loss to company..That to was used Nationwide, and I received awards for that as well.

~Won almost every safety themed  decorationed lunch room for the staff.  In District and Regional.

Then later was one of 5 Loss Prevention Supervisors, Nationwide! To join together and come up with artistic pamphlets and table toppers for break room for the Christmas Holidays. For every store in USA.  I was so honored. My store#514 ranked highest companywide for most artist ways and materials to keep everyone safe. I had fun with it. Im sure that's why I was chosen as one of the 5 they picked.

~2 years had ZERO injuries for employees, with my techniques.

~I was always in charge of inventory prep, and inventory. Received an award for lowest shrink in District in 2004.

~Cash shortage/overages I searched for and and found most.

~  I saved the companies I worked for thousands of dollars in cash and in merchandising, 

~ Many Employee of the month awards at Kohl's.

~I am a Christian woman who goes to church every Sunday and I volunteer to work kitchen, Pick up the donuts, make coffee fluff the donuts, pour apple juice for kids before church begins.

I also, volunteer to make meals, for shut ins, or people who are sick for my church. I also volunteer to serve food after funerals.

~I also used to volunteer for Woman's Co-op, Fundraising for the "Chair Affair" and delivering hamburg to the needy

~I would love to work for you Part Time.

~Please know that you will not be sorry. I am a team player and enjoy co-workers.

Critical Incident Debriefing

-Help people express themselves after a major incidents, Big 911, plane crashes, ambiances workers, death of children in schools. I would and get called to help debrief people sometimes.