Lisa Mingucci
Lee Summit,MO
Summary
Accomplished entrepreneur and manager with a proven track record at Touch Of An Angel, LLC, enhancing customer satisfaction and streamlining operations. Expert in customer relations demonstrating exceptional work ethic, integrity, and communication skills. Successfully led teams in high-pressure environments, achieving significant business growth through strategic planning and customer-focused initiatives.
Overview
41
41
years of professional experience
Work History
Owner
Touch Of An Angel, LLC
04.2007 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Cashier
Premier Parking Services
04.2022 - Current
- Greeted customers entering, confirming Payment.
- Accepting cash and credit payments, with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems.
Store Manager
OSCO/ CVS Drug
03.1983 - 03.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Center Senior High School
Kansas City, MO05.1983
Skills
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Customer Relations
- Professionalism and Courtesy
- Order Taking
- Payment Processing
- Written and verbal communication
- Returns processing
- Retail Merchandising
Timeline
Cashier
Premier Parking Services
04.2022 - Current
Owner
Touch Of An Angel, LLC
04.2007 - Current
Store Manager
OSCO/ CVS Drug
03.1983 - 03.2007
High School Diploma -
Center Senior High School
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