Lisa MITCHELL
Beaverton,MI
Summary
Proven efficiency enhancer at MyMichigan Health Rehab Services, adept in scheduling appointments and managing patient flow, significantly reducing administrative workload. Skilled in medical terminology and direct patient care, I excel in optimizing healthcare delivery and improving patient care continuity. Demonstrates strong organizational and interpersonal abilities, ensuring high levels of patient satisfaction and clinic efficiency.
Overview
13
13
years of professional experience
Work History
Patient Service Assistant
MyMichigan Health Rehab Services
10.2021 - 07.2022
- Reduced administrative workload for healthcare providers by effectively managing incoming phone calls, emails, faxes, and correspondence from patients and other stakeholders.
- Ensured continuity of care by coordinating referrals to specialists or other healthcare professionals as needed.
- Enhanced clinic efficiency by scheduling appointments, managing patient flow, and maintaining accurate medical records.
- Supported clinical staff with efficient management of supplies inventory, placing orders as necessary to maintain optimal stock levels.
- Optimized appointment schedules for maximum efficiency while still meeting the needs of individual patients and their preferences.
Physical Therapy Aide
MyMichigan Health- Rehab Services
01.2010 - 04.2018
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments in several clinics.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Assisted therapists in inpatient hospital setting with equipment prep, preparing of treatment areas, exercises, and therapy treatments of patients.
- Served as a clinical aide in Joint Camp which included exercise class. stair training, and gait training for patients who had recent hip and knee surgery.
Education
Associate of Applied Science - Medical Office Professional
Great Lakes Junior College
Midland, MI04.1998
Skills
- Scheduling appointments
- Insurance Verification
- Medical terminology knowledge
- Direct Patient Care
- Electronic Medical Record Software
- Healthcare Systems Understanding
Timeline
Patient Service Assistant
MyMichigan Health Rehab Services
10.2021 - 07.2022
Physical Therapy Aide
MyMichigan Health- Rehab Services
01.2010 - 04.2018
Associate of Applied Science - Medical Office Professional
Great Lakes Junior College
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