ELIZABETH AGBAJE
columbus
Summary
Dedicated Patient Service Assistant at Mount Carmel St. Ann's, skilled in managing patient inquiries and enhancing service efficiency. Proven ability in medical records management and teamwork, ensuring seamless communication and continuity of care. Committed to upholding patient confidentiality while fostering a welcoming clinic environment for optimal patient experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Assistant
Mount Carmel St. Ann's
Columbus, OH
02.2024 - 11.2025
- Assisted patients with registration and appointment scheduling to enhance service efficiency.
- Managed patient inquiries and concerns, ensuring timely responses and resolution.
- Coordinated communication between patients and healthcare providers to streamline care processes.
- Maintained accurate patient records using electronic health record systems for improved data management.
- Supported administrative tasks, including filing and documentation, to uphold office organization standards.
- Implemented feedback mechanisms to gather patient insights for continuous improvement in services.
- Collaborated with multidisciplinary teams to promote holistic patient care approaches and outcomes.
- Contributed to a positive clinic environment by maintaining a clean, organized, and welcoming reception area for patients.
- Ensured continuity of care by coordinating referrals to specialists or other healthcare professionals as needed.
- Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
- Enhanced clinic efficiency by scheduling appointments, managing patient flow, and maintaining accurate medical records.
Education
High School Diploma -
Regina Mundi Girls Secondary School
Iwo,Osun State, Nigeria12-2020
High School Diploma -
Regina Mundi Girls Secondary School
Iwo,Osun State, Nigeria12-2020
Skills
- Patient confidentiality
- Scheduling appointments
- Insurance verification
- Medical terminology
- Medical records management
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
Certification
STNA
- Licensed STNA - 2025 TO 2027
Timeline
Patient Service Assistant
Mount Carmel St. Ann's
02.2024 - 11.2025
High School Diploma -
Regina Mundi Girls Secondary School
High School Diploma -
Regina Mundi Girls Secondary School